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Iphone 6s - Email notifications disappear from Notification centre when unlocking phone

Hey guys,


I have a problem with Apple's Stock Mail App or maybe with the notifications at all.

When I get an Email (it happens with all of my mail accounts) and the phone lies locked on my desk I get a notification on the lock screen (everything isnormal here), I unlock the phone, do something else and lock the phone again - the notification from the lockscreen is gone as well (also normal so far) BUT when I swipe do the notification centre, the mail notification is gone as well ALTHOUGH I haven't read the Mail and did not dismiss the notification. When the phone is locked, I get an email notification, I swipe down to notification centre while the phone is still locked the notification is there, once I press my finger on the touch ID and unlock my phone the Email notificaion dismisses itself from the notification centre.
I haven't figured out why... This problem occured when updating form 10.1.1 to 10.2

All other App notifications from example whatsapp, facebook, DHL all stay on the notification centre until I dismiss them or press them - 3rd party Mail apps work perfectly with notificaions!
Additional steps I took:


- Resetting device multiple times

- Resetting mailaccount

- Trying to figure out if a mailaccount causes problems

- Using a third party mail app where notifications stay like other apps
- Checking notification settings on the mail app and on the iphone


And other stuff I don't remember yet. I had a 1 hour call with Apple today and we resetted the phone etc. it worked for a short time and then the problem occured again and I don't have a clue why.
Maybe someone of you experienced the same?


Thanks for your help!

iPhone 6s, iOS 10.2, null

Posted on Dec 14, 2016 10:47 AM

Reply
5 replies

Jan 29, 2017 8:14 AM in response to LoadOfBugs

Even with a brand new Iphone 6s and IOS 10.2.1. the problem still persists. I had a call again with Apple and sent them a load of logs, a video to show what I do and screenshots.

The Problem is analyzed in Cupertino by Apple technicians but so far they didn't see anything unusual from the logs.
Again: With the App Spark EVERY notification stays as long until I dismiss it or read the mail.
I don't want to switch the mail app. That's why I called Apple again.
I hope to find more guys here who face the same problem, so this thread is also recognized by Apple and their technicians to see that I'm not alone out here.


By the way: Why ist this thread and an answer above me marked as solved? The problem isn't solved at all and the post doesn't help splving it as well^^

Iphone 6s - Email notifications disappear from Notification centre when unlocking phone

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