Hello, try these steps:
1. Go to Settings, click Touch ID & Passcode, enter your passcode. Then turn off iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn iTunes & App Store back on. Tap on Add a Fingerprint to add another fingerprint.
2. Remove and re-add fingerprints: Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints. Tap on the fingerprint, which you want to delete and then Tap on Delete.
3. Force Restart your iPhone or iPad: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.
4. If a restart does not help try a Restore. First back up your iPhone using iTunes. Then connect your iDevice to computer and launch iTunes to restore your iPhone.
Hello, try these steps:
1. Go to Settings, click Touch ID & Passcode, enter your passcode. Then turn off iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn iTunes & App Store back on. Tap on Add a Fingerprint to add another fingerprint.
2. Remove and re-add fingerprints: Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints. Tap on the fingerprint, which you want to delete and then Tap on Delete.
3. Force Restart your iPhone or iPad: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.
4. If a restart does not help try a Restore. First back up your iPhone using iTunes. Then connect your iDevice to computer and launch iTunes to restore your iPhone.
Thanks Ella but I've already tried all that.
Touch ID failed on iPhone 6 Plus
