My imessage isnt working. I just changed the password of my apple id then it suddenly stopped working. What should i do?

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jnnypot Author

Level 1

12 points

My imessage isnt working. I just changed the password of my apple id then it suddenly stopped working. What should i do?

Mg imessage suddenly stopped working when i tried to change the password of my apple id. What should i do?

iPhone 6s, iOS 10.1

Posted on Dec 15, 2016 11:32 PM

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Answer 1

Dec 17, 2016 11:10 AM in response to jnnypot

Hello, jnnypot.

Welcome to Apple Support Communities.

I understand your iMessage stopped working when you tried to change the password. To clarify, were you able to successfully change the Apple ID password? In the title of your post, you said you changed it but in your post, you stated, "when you tried to change it".

If you did change the password, go to Settings > Messages > Send & Receive. You'll see your Apple ID at the top. You may need to just update the password or sign out and sign back in with the correct password.

Check out this article here if the password isn't the issue: If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

Thank you for using Apple Support Communities.

Cheers!

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Answer 2

Dec 17, 2016 11:07 PM in response to jnnypot

Hello again, jnnypot.

iMessage uses both the phone number and email as a contact method. You can uncheck the email address, but if someone is sending you messages using your email as the contact instead of your phone number you won't receive their messages. That also goes vice versa. Under the Send & Receive settings, you should be seeing your Apple ID email and the phone number.

If you're not seeing the phone number, use this article here: Add or remove your phone number in Messages or FaceTime .

If you can't see or select your number in Messages or FaceTime

Make sure that you're using the latest software for your Mac or iOS device.

Make sure that you correctly followed the iPhone steps to set up your phone number. You should be using the same Apple ID on all of your devices.

In the “You can be reached” section of Messages and FaceTime settings, make sure that there are checkmarks beside your phone number and Apple ID:

If your phone number is unchecked and you can't select it, or you have some other issue, follow these steps:

On your Mac:

In Messages, choose Messages > Preferences, then click Accounts and select your iMessage account. Click Sign Out.

In FaceTime, choose FaceTime > Preferences, then click Sign Out.

On your iPhone, iPad, and iPod:

Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.

Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

On your iPhone:

Go back to Settings > Messages and make sure that iMessage is turned on.

Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.

Using the same Apple ID, sign back in to Messages and FaceTime on your other devices.

If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support.

Thank you for using Apple Support Communities.

Cheers!

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Answer 3

jnnypot Author

Level 1

12 points

Dec 17, 2016 11:16 AM in response to Matthew.S81

Hi Matthew.S81

I really appreciate you for replying and answering my question.

Just to clarify, yes it was successful. I already updated it through icloud and on the app store. But my imessage is not working anymore. But I tried to change the send and receive to my apple id, it worked. But i dont want to use my apple id. I want to use my number.

Do you think it's an icloud issue?

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Answer 4

jnnypot Author

Level 1

12 points

Dec 17, 2016 11:08 PM in response to Matthew.S81

Hi again, Matthew.S81

Thank you so much for your help. I followed the steps that you've provided me, and its now working. I really appreciate your time.

Cheers!

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