Macbook running increasingly slow

Question

Level 1

8 points

Macbook running increasingly slow

Hi all,

my macbook of 4+ years has been running increasingly slow recently. After a few unsuccessful tries, I read a few posts in this community and came across Etrecheck.

I run it (with the problem "macbook slow") and here's the output:

EtreCheck version: 3.1.5 (343)

Report generated 2016-12-17 17:33:33

Download EtreCheck from https://etrecheck.com

Runtime 5:07

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1370

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software:ⓘ

OS X El Capitan 10.11.6 (15G1212) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 498.88 GB (434.95 GB free)

Core Storage: disk0s2 499.25 GB Online

HL-DT-ST DVDRW GS31N ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Anywhere

Kernel Extensions:ⓘ

/Applications/System Center 2012 Endpoint Protection.app

[loaded] com.microsoft.kext.scep_kac (4.5.21 - 2015-09-30) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 165 Apple tasks

[running] 67 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 47 Apple tasks

[loaded] 159 Apple tasks

[running] 84 Apple tasks

Launch Agents:ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-10-11) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-11-13) [Support]

Launch Daemons:ⓘ

[running] BESAgentDaemon.plist (2016-07-01) [Support]

[loaded] com.adobe.ARMDC.Communicator.plist (2016-10-11) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-11) [Support]

[loaded] com.adobe.fpsaud.plist (2016-12-10) [Support]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2016-08-26) [Support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist (2013-09-07) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-07-18) [Support]

[running] com.microsoft.scep_daemon.plist (2014-10-28) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-09-30) [Support]

[loaded] com.safervpn.HelperTool.plist (2016-08-30) [Support]

[failed] com.spotflux.Spotflux.tun.plist (2016-08-26)

[loaded] com.surfeasy.ShieldService.plist (2014-09-05) [Support]

[running] org.openafs.filesystems.afs.plist (2013-07-17) [Support]

User Launch Agents:ⓘ

[failed] com.adobe.ARM.[...].plist (2012-09-27) [Support] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[failed] com.facebook.videochat.[redacted].plist (2016-08-30)

[loaded] com.google.keystone.agent.plist (2016-08-24) [Support]

User Login Items:ⓘ

iTunesHelper Application (2016-08-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

System Center 2012 Endpoint Protection Application

(/Applications/System Center 2012 Endpoint Protection.app)

Internet Plug-ins:ⓘ

NPDjVu: 6.1.2 - SDK 10.6 (2012-05-02) [Support]

FlashPlayer-10.6: 24.0.0.186 - SDK 10.9 (2016-12-13) [Support]

QuickTime Plugin: 7.7.3 (2016-12-17)

AdobePDFViewerNPAPI: 15.020.20042 - SDK 10.11 (2016-11-04) [Support]

AdobePDFViewer: 15.020.20042 - SDK 10.11 (2016-11-04) [Support]

Flash Player: 24.0.0.186 - SDK 10.9 (2016-12-13) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-08)

PrintDialogExt: 6.1.1 (2012-05-02) [Support]

Silverlight: 5.1.30514.0 - SDK 10.6 (2015-02-15) [Support]

JavaAppletPlugin: Java 8 Update 112 build 16 (2016-11-13) Check version

User internet Plug-ins:ⓘ

BlueStacks Install Detector: 0.3.6 - SDK 10.7 (2014-06-21) [Support]

Safari Extensions:ⓘ

ClickToPlugin - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-12-24)

3rd Party Preference Panes:ⓘ

Flash Player (2016-12-10) [Support]

Java (2016-11-13) [Support]

OpenAFS (2013-08-11) [Support]

TeXDistPrefPane (2012-09-19) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

25% mds_stores

7% BESAgent

4% WindowServer

2% kernel_task

1% scep_daemon(2)

Top Processes by Memory:ⓘ

549 MB kernel_task

455 MB softwareupdated

266 MB mdworker(11)

238 MB mds_stores

143 MB scep_daemon(2)

Virtual Memory Information:ⓘ

1.44 GB Available RAM

53 MB Free RAM

2.56 GB Used RAM

1.39 GB Cached files

0 B Swap Used

Diagnostics Information:ⓘ

Dec 17, 2016, 05:25:08 PM ~/Library/Logs/DiagnosticReports/mdworker_2016-12-17-172508_[redacted].crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdworker

Dec 17, 2016, 05:11:34 PM Self test - passed

Dec 17, 2016, 04:33:16 PM ~/Library/Logs/DiagnosticReports/com.apple.Safari.History_2016-12-17-163316_[re dacted].crash

/System/Library/PrivateFrameworks/SafariShared.framework/Versions/A/XPCServices /com.apple.Safari.History.xpc/Contents/MacOS/com.apple.Safari.History

Dec 17, 2016, 12:09:28 PM /Library/Logs/DiagnosticReports/Skype_2016-12-17-120928_[redacted].hang

/Applications/Skype.app/Contents/MacOS/Skype

Any ideas, tips or help to speed my computer up?

Thanks!

MacBook Pro (13-inch Mid 2012)

Posted on Dec 17, 2016 5:50 PM

Reply

Answer 1

dwb

Level 7

33,082 points

Dec 17, 2016 6:27 PM in response to niccronc

CyberGhost, SaferVPN, SurfEasy - are these three different products or do they work together? CleanMyMac is not recommended. I noticed that mdworker crashed and that it and mds_stores are two of the top processes running. This indicates that Spotlight is working and it might further indicate that your Spotlight index is corrupt. Your slowdown might be caused by Spotlight constantly indexing. Take a look at this article: How to rebuild the Spotlight index on your Mac - Apple Support

Reply

Answer 2

niccronc Author

Level 1

8 points

Dec 17, 2016 6:52 PM in response to dwb

Thanks for your reply!

CyberGhost, SaferVPN and SurfEasy are all softwares I once tried to use to change my IP address. I also uninstalled them... aren't they uninstalled? How do I make sure they stop showing up in "launch daemons"?

I did not know I had CleanMyMac. Again, how do I get rid of it? It does not show up in the Application list.

Is there a way to double-check if my Spotlight index is corrupt? For now, I followed the instruction on that page to re-index the files on my computer. I have no clue how long Spotlight is supposed to take to do that.

Reply

Answer 3

dwb

Level 7

33,082 points

Dec 17, 2016 7:13 PM in response to niccronc

GO online to the vendors of the programs and check for uninstalling instructions there. Often it isn't enough to just trash the applications.

by following the Spotlight instructions the index should have been deleted. how long it will take depends on how large your hard drive is. The last time I had to rebuild my spotlight index I turn off sleep in the energy control panel and what the computer work on the spotlight index overnight.

Reply