Why is my iphone stuck on Activation Lock

I just bought an iphone from someone but when i try to set it up , it's stuck on an activation lock and i don't know the Apple id or password of the current owner

Posted on Dec 18, 2016 3:16 PM

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3 replies

Dec 19, 2016 3:13 AM in response to KadarrenG1

Hi


Activation Lock prevents unauthorised use of the iPhone if it is lost or stolen.


This can be disabled only by the previous owner (who may not be the seller) either entering their Apple ID and password on the device or by them removing the iPhone from their devices list in Find My iPhone via iCloud.com.


If you cannot arrange for either of these steps to be taken, then you will be unable to use the iPhone and should return it for a refund.


There is no way around this security feature.


If you purchased the iPhone via a website such as eBay, if it was misdescribed by the seller and the seller cannot be reached or will not remove the lock, consider lodging a claim (eg under the eBay Money Back Guarantee).


More information and instructions:

Turn off Find My iPhone Activation Lock - Apple Support

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Why is my iphone stuck on Activation Lock

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