Hi there, DaveD7.
Thanks for using Apple Support Communities! It appears you're not receiving the "Ask to Buy" notifications from your son's requests for the additional levels in Super Mario Run. But, when he checks the status, it's showing he can only proceed once you've approved. I use Family Sharing with my son too and I'll be glad to help.
Get help using Ask to Buy -- Check yours and your son's settings to make sure you're being notified as you should.
Let me know how that goes and take care!
Thanks. Unfortunately the 'Ask to Buy' feature is working (tested it with other apps) but the one time my son tried to buy the super MARIO run levels thecrewuest didn't come through and now it is stuck in 'unapproved' mode and I don't know how to reset the ask so I can approve.
Thank you for that additional information, DaveD7. It appears to be an issue that's being handled by the game developer.
Getting More Help with Super Mario Run -- Nintendo has provided a support page for the error message you've received, “support code 804-4105”.
Thanks again and have an excellent day.
Hi,
I had the same issue when purchasing the full version. I ended up purchasing an itunes card and redeeming it on my iphone. But whenever I wanted to purchase the game I received an error / support code or the message you have insufficient funds in your apple store credit. After several tries and nothing positive happening I decided to enter my credit card info and it finally worked! It used my itunes credit to purchase the full game. I then deleted my credit card info and selected "none" for payment option. Now I have the full game.
I hope this help you and many others with the same problem. Also add me to your friends list on mario I'm "Brookie"
Enjoy the game!
Brookie
Same issue here too: stuck in parent approval mode on kids ipad.
First notification came through but credit card info was not up to date.
Now that the credit card info is up to date, we can't figure out how to resend the notification.
Tried reinstalling, linking to my Nintendo, everything like that. No luck. Called Nintendo and they said to contact apple. Sent apple an email, got a reply that they were working in it and will get back to us. Now it's been several weeks and heard nothing. Not sure what to do. Any ideas out there? Apple?
This was no help whatsoever. They both work, so where do I go from their?
super mario run
