3 Replies Latest reply: Dec 21, 2006 1:19 PM by iJScruff
iJScruff Level 1 Level 1 (0 points)
My iPod wouldn't turn this morning so I plugged it into the charger. Nothing happened (the screen didn't turn on). Later today I reset it and the Apple icon screen came up and sat there for several hours. It appeared to be out of power and when I tried to reset it again it would give the Apple icon and then the out of power icon. I just now plugged it into my computer with iTunes on. It gave the charging icon and then switched back to a lit up Apple icon. It does not show up in the source list for iTunes and unplugging it from my computer does not change the icon. All lights on the diagnostic are green except for the iPod being hooked up to the computer, though my computer recognizes the connection and disconnect of new hardware.

Suggestions?
  • Mitch 751 Level 6 Level 6 (11,500 points)
    Since the release and update of iTunes 7, I have not faced any problem, but I heard a lot of articles from this forum about the errors 1417, 1418, 1428 and 50 etc. I could not make any suggestion and find a solution about it, all I could do is to copy some threads from some successful cases mentioned on this forum.

    Until yesterday, I finally received a 4th Gen 20GB iPod (around 2 years old)from a friend and asked me whether I could fix it for him, which has been left untouched as a paper-weight for almost 2 months.

    I tried to turn it on, and the screen was completed blank and the device looked dead. Before doing anything I prepared the following:-

    1. A window based PC
    2. A Mac computer
    3. An USB iPod cable
    4. A Firewire iPod cable
    5. An iPod AC charger

    As the iPod was previously formatted on a PC, therefore I tried to plug it with a PC via USB cable, it did not response and not able to get recognized by the PC. I ejected the iPod and connected with an AC charger, after a few minutes, I did a Reset for the iPod

    How to reset iPod
    http://docs.info.apple.com/article.html?artnum=61705

    The iPod showed an Apple sign, it stuck there for almost a minute, the screen then showed a battery with an exclamation mark sign, and after a minute, the iPod turned off itself. I was sure that the iPod carried very low battery, and could not be charged by connecting it with any computer (both Mac and PC).
    I decided to let it have a charge with an AC charger for a bit longer, after 10 minute I did the Reset again, this time a sign of folder with exclamation mark showed up after the Apple sign, and again could not get recognized by a computer.

    I changed my mind, and put the iPod into disk mode

    Putting iPod into disk mode
    http://docs.info.apple.com/article.html?artnum=93651

    Instead of connecting with a PC, I plug it with my Mac using a Firewire cable, it did not response, so I switched the cable to an USB, interestingly, the iPod got recognized and a window pop up indicating that the iPod needed to do a Restore. Therefore I clicked “Restore”, after a few seconds, an Error message pop-up with Error Message 1417, the sign that I have been waiting for quite sometime.

    I ejected the iPod and the screen immediately showed a folder exclamation mark (a sign indicating a corrupted or a failure iPod OS). I am forced to put the iPod into disk mode again, connected with the Mac computer and open the Disk Utility

    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”

    It managed to complete the Restore process, and started to sync with the iTunes. However, it got stuck at the song no.238 from the total of 2000. I left it for an hour, but with no process, instead the iPod became “Hot” and the iTunes showed an Error message of 1428. I ejected the iPod from my Mac computer, the iPod’s screen turn to show the famous killer icon;“The Sad iPod“.

    This time it was totally dead, even failed to put it into Disk Mode and non of the computer could recognize it. Sigh, I hated to do it but I knew that I must did the following:-

    Holding the iPod in my Palm, and hitting it on a surface of a Sofa with 5 attempts.

    Did not surprise me, the iPod turned on and it showed the Language Menu on the screen. So, I put it into Disk Mode and connected with my window PC.
    The PC showed a sign and indicated that an USB device had been connected with it. I opened the iTunes and did a Restore there.

    However, an Error Message 50 showed up, but I were not worried about it, connected it back with my Mac computer with it in Disk Mode. As expected the iTunes opened and allowed me to do a Restore there.
    This time it managed to complete the process and a window of register pop up. After the completed the process, the iPod started to sync with the iTunes again, which finally managed to complete the process.

    I left it connecting with the AC charger overnight. In the next morning, I switched it on and have a play with it, I am so glad as it is working like a charm.

    From the above experience, I would like to share it with the user the following:-

    1. It always better to charge with an ac charger instead of the computer, as when an iPod carrying with very low battery, it may not able to get charge from a computer
    2. Try to connect the iPod with a computer, switching between USB and Firewire
    3. Try to format an iPod with HD problem, with a different kind of computer e.g. Mac or PC, as the formats are totally different, the way it formats may able to solve the bad sectors on the HD
    4. It may get better chance to get your iPod recognized, if you put it in Disk Mode

    I hope the following works in your case as I did.
  • iJScruff Level 1 Level 1 (0 points)
    Well unfortunately when I built my computer I didn't have an iPod so I didn't include a firewire port (at least to my knowledge, and I see nothing which resembles it). I also don't own a Mac.

    It happens to be a 30GB video by the way. Forgot to mention that.

    I tried running the diagnostic on the iPod itself but it failed to indicate anything wrong. I'm going to run it dry again, let it sit in an AC charger for several hours and see if it won't change its behavior after that.

    I read that this was actually a problem that arose with iTunes 7 and the 1.2 firmware for the iPod, but I was working with iTunes 6 before today and the firmware hasn't changed for months whatever it may be, so I can't think of a change which would cause this to happen.

    EDIT: I decided to go ahead and try disk mode now. iTunes recognized the iPod and updated it with the software and audio I lost in the resets. I do not know what will happen when I switch it back though.
  • iJScruff Level 1 Level 1 (0 points)
    Despite restoring it to factory settings, recharging, draining, resetting, hooking it up to my computer, recharging, and doing every possible thing I can think of, nothing is working. I still am greeted by a white apple on a black background. It's really quite frustrating.