iPhone 7 Plus bluetooth audio streaming choppy

Question

Level 1

6 points

iPhone 7 Plus bluetooth audio streaming choppy

I recently bought an iPhone 7 Plus running iOS 10.2 with 128GB since my iPhone 6 was having battery issues and would keep turning off. When I connected my new iPhone 7 Plus to my car's bluetooth, I noticed that when I played music through it, it would be choppy. At first I thought I got a defective phone, so I exchanged it for a new one a couple days later, however I am still experiencing the same problem. I tried setting up the phone as a new phone and erased all of its contents, but I am still having the choppy audio issue. Is anyone else experiencing this problem?

iPhone 7 Plus, iOS 10.2

Posted on Dec 19, 2016 7:32 PM

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Answer 1

MoonJ.

Community Specialist

Dec 20, 2016 1:59 PM in response to Eddie_RN

Hi Eddie_RN,

I understand that Bluetooth playback from your iPhone 7 Plus has been choppy when connected to the stereo system in your car. It's nice to have music in the car, so I can certainly understand why you'd be reaching out for help.

Based on the testing and troubleshooting you've already done, I'd recommend that you follow the steps in Get help connecting your iPhone, iPad, or iPod touch with your car stereo .

Particularly, take a look at these two steps:

6. Install any firmware updates for your car stereo.
7. If you still can't connect, contact Apple Support.

Take care!

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Answer 2

KDeinert

Level 1

4 points

Mar 13, 2017 3:17 AM in response to Eddie_RN

Try deactivating AirDrop (swipe up and hit the right button below the brightness slider). Worked fine for me.

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