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Question: One AirPod not charging

I received my AirPods today and one the right one was at 35% and wouldn't take anymore charge. It eventually went to zero and won't charge. The left one works just fine and charged to 100%.

AIRPODS, iOS 10.2

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Apr 2, 2017 6:40 AM in response to gfurry22 In response to gfurry22

I had the same issue, and a simple solution fixed the problem for me. I wiped off the metal end of the right AirPod, and then used a Q-tip to clean the bottom of the case where the metal end of the right AirPod made contact with the case. Works great once again and holds charge. Hope this helps! Of course, if the problem persists, getting in contact with someone at the Genius Bar at the Apple Store nearest to you would be advised.

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Aug 13, 2017 9:20 AM in response to DrMike369 In response to DrMike369

I read on another forum that forgetting the AirPods on your device and then resetting the AirPod case by holding the button on the case for about 15 seconds, and then re paring it to your device. I have tried this and both pods have been charging again, for the last couple of days.

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Dec 20, 2016 2:28 AM in response to gfurry22 In response to gfurry22

Hi


I suggest that you contact Apple to advise that your product is not working properly upon receipt:


Dec 20, 2016 2:28 AM

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Apr 1, 2017 6:08 AM in response to gfurry22 In response to gfurry22

I have a similar problem. While the AirPods are stored in the case, the left one stays at 100%, while the right one drains down to around 25%. I have to take the right one out of the case and put it back in to get it charging again.

Apr 1, 2017 6:08 AM

Reply Helpful (1)
Question marked as Helpful

Apr 2, 2017 6:40 AM in response to gfurry22 In response to gfurry22

I had the same issue, and a simple solution fixed the problem for me. I wiped off the metal end of the right AirPod, and then used a Q-tip to clean the bottom of the case where the metal end of the right AirPod made contact with the case. Works great once again and holds charge. Hope this helps! Of course, if the problem persists, getting in contact with someone at the Genius Bar at the Apple Store nearest to you would be advised.

Apr 2, 2017 6:40 AM

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Apr 25, 2017 7:08 PM in response to gfurry22 In response to gfurry22

Same problem but I've taken it in and has the case replaced, still uneven charging, then had the right one replaced, but still the same. Either this is a software issue or a manufacturing defect with the contacts in the right earpod. Any advice would be welcome. AppleCare has no clue.

Apr 25, 2017 7:08 PM

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Aug 13, 2017 9:20 AM in response to DrMike369 In response to DrMike369

I read on another forum that forgetting the AirPods on your device and then resetting the AirPod case by holding the button on the case for about 15 seconds, and then re paring it to your device. I have tried this and both pods have been charging again, for the last couple of days.

Aug 13, 2017 9:20 AM

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Sep 27, 2017 9:04 PM in response to gfurry22 In response to gfurry22

Hi guys. I currently live here in Taiwan and I recently purchased the Apple Airpods. It was working fine for the 1st week then all of a sudden, the right airpod is not charging anymore. I took it to the apple service center, and they said it was working fine. Any ideas on how to fix this issue? I have read the suggestions here and it has not helped me with this problem. I live way too far from the city and I cant keep going back to the apple service center and they will just give me the same answer that there is no problem with my airpods. Thanks to those will help.

Sep 27, 2017 9:04 PM

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Oct 30, 2017 5:52 PM in response to gfurry22 In response to gfurry22

I have found that when I use a third-party charging cable (i.e., non-Apple brand), the right airpod doesn't charge. Using the Apple-brand cable and an Apple-brand charger does charge the right AirPod.

Oct 30, 2017 5:52 PM

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Question: One AirPod not charging