"my support Profile"

Question

Level 1

14 points

"my support Profile"

I've always been able to view My Support Profile via Apple Support . That's where I would keep track of all my apple device including airport express, apple tv as well as my IOS devices.

Last time I looked was Oct 2016.

Just spoke with apple support and after advising me to try the supportprofile.apple.com - which yielded a message "this page has moved" H e agreed he can't find where it went and suggested I talk to customer

iMac (21.5-inch Mid 2011), OS X El Capitan (10.11.6)

Posted on Dec 21, 2016 10:28 AM

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Answer 1

babowa

Level 9

78,568 points

Jul 27, 2017 2:37 PM in response to tallienat

At the time the question was asked, this was not available. Hopefully, the OP has found a way 7 months ago.

Your link doesn't work with the www. This does work and will lead to a page where you can sign in:

mysupport.apple.com

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Answer 2

JAWS SD Author

Level 1

14 points

Jul 27, 2017 3:03 PM in response to babowa

FYI - what I loved about the old Page looked

It was three columns:

first column listed your personal info

second column listed all your devices from apply comp - wifi - tv - etc

third column listed device detail like type model serial nbr

at the bottom it then listed repair cases etc.

I could print the page out and keep it handy to jot down when I loaded updates - etc.

pretty nice - still miss it.

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Answer 3

a brody

Level 10

85,314 points

Dec 21, 2016 10:43 AM in response to JAWS SD

For registered AppleCare products, visit:

https://selfsolve.apple.com/agreement/list

For your purchases, see:

http://www.apple.com/shop/account/home

Other info is usually available on http://www.apple.com/support/

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Answer 4

JAWS SD Author

Level 1

14 points

Dec 22, 2016 11:08 AM in response to a brody

no this doesn't help. Your support Profile page link has vanished - and the way Apple has changed community support page is equally the pits. The lack of intuitive approach to starting to look more like MicroSoft - yikes

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Answer 5

leroydouglas

Level 10

199,356 points

Dec 22, 2016 4:27 PM in response to JAWS SD

Yes the interface has changed.

Make your voice heard:

Apple Feedback http://www.apple.com/feedback/

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Answer 6

JAWS SD Author

Level 1

14 points

Dec 23, 2016 9:55 AM in response to leroydouglas

Ok - the interface changed but I'm still looking for link to that Info.

Ok all you Apple experts - Where's the Link - not to be confused with - Where's the Beef.

Just a bit of humor during the holiday season.

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Answer 7

leroydouglas

Level 10

199,356 points

Dec 23, 2016 9:58 AM in response to JAWS SD

JAWS SD wrote:

Ok - the interface changed but I'm still looking for link to that Info.

The comprehensive info you are looking for is no longer visible in the new interface.

You are not to the first to lament the lose.

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Answer 8

JAWS SD Author

Level 1

14 points

Dec 24, 2016 9:04 AM in response to leroydouglas

The loss is right - so much for customer support these days. How sad- so sad

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Answer 9

babowa

Level 9

78,568 points

Dec 24, 2016 1:22 PM in response to JAWS SD

These are the two paths now to get to your support profile - follow the instructions on the first one:

Check your Apple ID device list to see where you're signed in - Apple Support

Or, start here (and scroll down to the Get Support button towards the bottom of the page:

Official Apple Support

Unfortunately, they discontinued the easily accessible site. Aside from that, you will now need an iCloud account if you wish to add a device (unless you purchased it directly from Apple, in which case it will be added automatically).

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Answer 10

Jul 27, 2017 11:00 AM in response to JAWS SD

try the newly released and redesigned support site: www.mysupport.apple.com

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