Why do I get the HDCP error with Amazon videos and Airplay?

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fjmalissen Author

Level 1

4 points

Why do I get the HDCP error with Amazon videos and Airplay?

Well I have just started to get the dreaded HDCP error when I try to Airplay my Amazon videos to my new Samsung tv.

And yes I bought a brand new "hdcp complaint" cable on Amazon and have restarted everything many times.

Also this is happening on my ATV2 and my ATV4 so I'm thinking it could be the latest Safari update?

Any help would be greatly appreciated.

I'm totally irritated with my attempts at solving this.

I did order a splitter btw - maybe this will help.

MacBook Pro (13-inch Early 2011), iOS 10.0.1

Posted on Dec 22, 2016 12:33 PM

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Answer 1

Dec 23, 2016 8:59 AM in response to fjmalissen

Hi. Your description is a bit confusing. Could you please describe one scenario where you see this error. Identify all the components involved, with their software versions, etc.

An HDCP error normally means a device could not establish an encrypted HDMI connection with a TV. This connection is made when the device first connects to the TV, but the error only occurs when you try to play copy-protected content. You may be able to fix it by restarting or power-cycling the device, not just sleep/wake.

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