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'The application "DiskImageMounter.app" can't be opened.' - Sierra 10.12.2

I have always been able to look into the Time Machine backups on my Time Capsules. I just upgraded my first system to Sierra (10.12.2) from El Capitan (10.11.6). Now when I try to open the sparse bundles on the Time Capsule I get 'The application "DiskImageMounter.app" can't be opened.' with a code of -35.


I find the same sparse bundles on the Time Capsules do still open OK from El Capitan, and I am still able to open sparse bundles on directly connected hard drives in Sierra.


I verified all this on two Macs using virgin installs of both versions of the OS.


Is something broken? I got some pushback from Apple Support about the only supported way to interact with the backup files is through the Enter Time Machine option in Time Machine. Opening the files via Finder has been something that has worked for many years. I am wondering if they either accidentally, or perhaps intentionally disabled the ability to open those files - he talked about people doing it causing a lot of trouble.

MacBook Pro with Retina display, macOS Sierra (10.12.2), null

Posted on Dec 22, 2016 3:08 PM

Reply
25 replies

Jan 2, 2017 9:08 PM in response to switchbacker

What I have seen of this is an inability of 10.12.2 Finder to open sparsebundles on the Time Capsule or on another drive connected through it. I see Time Machine backing up to to my Time Capsules just fine. I also find that the files it is creating ARE still able to be opened from Finder from a 10.11.6 El Capitan system that also can access the Time Capsules. The files and backups into them seem to be fine. Also Enter Time Machine seems to be working just fine and finding the backups as it should.


The problems I am seeing are just that I can not open sparsebundle files, including the ones made by Time machine, but also ones created by other means that are on a Time Capsule. Something is broken in 10.12.2 for Finder opening sparsebundle files on network drives (Time Capsule and perhaps other NAS type storage). I don't know if there are any other types of files giving trouble but there might be based on one or two postings I have seen elsewhere.


Are you seeing a problem other than in Finder trying to access Time Machine files on a Time Capsule? Can you describe what you are seeing?

Jan 2, 2017 10:04 PM in response to dialabrain

I think your point about using Disk Utility is clear. Yes you can see the files using your approach.


My post I think you are replying to was to try to understand what the previous posted had asked about.


My issue in this starts with seeing that Finder access broken, apparently in the 10.12.2 release. I found the problem when I started to look into Time Machine deciding my Time Capsule backups had to be deleted and started over after doing some sort of verification. I tried to look at what was on the Time Capsule (using Finder as usual) and ran into the error and started investigating.


It seems clear 10.12.2 brought some sort of a bug in the underlying code. That needs to be fixed. But I am concerned that possibly there is more to it that could help explain the TM invalidation of existing backups which is something that would REALLY need to be addressed ASAP.


As a by the way, when I saw the error I called AppleCare. The third person I talked to bailed out of dealing with the error because I was reporting having seen it in connection with Time Machine backup files. He insisted looking at them with Finder was "unsupported" and that the only way that was supported was via Enter Time Machine. He would not address the error. Now that I have constructed a demonstration that does not involve files created by Time Machine I may try again. Maybe I will get someone this time who ill see there is a problem and do whatever they do to forward bug reports to the people who can deal with them.

Jan 2, 2017 10:14 PM in response to BobHassinger

FWIW, my "feeling" is as the rep mentioned viewing and operating on Time Machine backups was never meant to be available through the Finder. One of the main problems with that is users have had a tendency to directly delete backups or files from a backup which completely hoses Time Machine backups and should only be done through Time Machine. Perhaps Apple has decided to block that behavior. I can certainly see an advantage in not allowing access through the Finder.


Just my thought.

Jan 2, 2017 10:36 PM in response to dialabrain

Yes, I may even have heard something like that mentioned. And to some degree I can understand the Time Machine support people wanting to take the position to not support looking into the files that are made by Time Machine.


BUT, to disable it in a way that leads to an obscure error message like this would be entirely inappropriate, particularly if it was not announced, and if ApplleCare people don't know about it when you call about the error message as I did, and the ones I talked to did not know and were unable to find anything about it in their databases.


But, more to the point access to ALL sparsebundles on all network drives appears to be broken, not just ones created by Time Machine. They have much wider utility and are a well established capability. Disk Utility gives the means to create those files and they provide a considerably broader functionality than just Time Machine. You should be able to use them (at least for other than Time Machine), at least until and unless Apple decommits from them and announces it. I really doubt that is what is happening here. They have not disabled other aspects of sparse bundles or network access to them, and it would cause all kinds of problems if they did.


This really looks like an inadvertent bug rather than an intentional change. What I am most concerned about is how far the impact reaches - what else is impacted by whatever the problem actually is.

Jan 2, 2017 10:45 PM in response to BobHassinger

BobHassinger wrote:

What I am most concerned about is how far the impact reaches - what else is impacted by whatever the problem actually is.

In my case I've been using Macs for 30+ years and it has zero impact for me. There are ways to utilize OSX in ways that were never supported. If one decides to use OSX in a way that was never intended issues are bound to arise.


Eventually things will sort themselves out. P.S. perfection is an unobtainable goal.

Jan 9, 2017 11:20 PM in response to BobHassinger

The problem is apparently a way bigger than just a time machine backup. Actually, Sierra refuses to open ANY file using ANY program or utility if the file is located on Time Capsule drive. For example, I have a bunch of movies stored on network, and whenever I try to open any of it with double-click it says the same (i.e. "Program VLC can not be opened -36"). At the same time I cna open and watch by using VLC open menu.

Definitely a Sierra bug, which forced me to roll back on 10.12.1, until it is fixed.

Jan 10, 2017 11:22 AM in response to mihalich2013

Yes, I have noticed this too. My test was even simpler. I put a simple .rtf text file on a USB thumb drive. When I plug the drive directly into my Sierra machine I can click on the file in Finder and it opens fine in TextEdit. When I plug the drive into the Time Capsule and do the same thing I get a similar error "The application "TextEdit.app" can't be opened. -36. If I open TextEdit I can find and open the file with no problem. All that is consistent with your observations.


When I do the exact same tests from my El Capitan system they work correctly. That is using the exact same Time Capsule on the exact same network. The only difference is the version of macOS/OS X.


It is clear that something is going on with 10.12.2 Finder accessing files on network drives such as ones implemented through a Time Capsule, and I think other NAS storage (.g. not just the internal drive in a Time Capsule).


I understand that network drives use different core file services from those used for direct connected drives. I seems clear something has changed in the Finder interface to the network file services (afp?). It seems when finder tries to acquire file info for a file you click on in it, and pass it on to an app that something has changed or been broken. What is not totally clear is if it is an actual bug or an intended change. (I mention that because of the statements I mentioned being made by AppleCare that make it conceivable that there was an actual attempt to stop users from messing around with Time Machine files by other than Enter Time Machine, and maybe they got it wrong).

Jan 10, 2017 11:33 AM in response to mihalich2013

I am interested in the idea of rolling back one point release. Have never tried to go back like that. What did you do?


Besides the particular problem we are discussion here I have been seeing another issue and I am wondering if whatever is going on with this one might somehow relate to that one. It is that periodically - like once a week or so I get an error from Time Machine saying it had run a validation on the Time Capsule backups and it has to start a new backup. As I understand it the Time Machine programs run those validations periodically more or less like the schedule I have been getting these problems and I am thinking there is some problem now with that validation process. I see the exact same problem with both the Time Capsules I have in use. Both of the Time Machines handle backups from both the Sierra and the El Capitan machines. The El Capitan machine does not have any problems, so it points to the possibility of Sierra related issues too.

Jan 10, 2017 4:25 PM in response to BobHassinger

It looks rather bug than intentionally implemented by Apple, as some people say the problem does not appear on a clean Sierra install, some were able to fix it by accessing to NAS through SMB instead of AFP. Hope Apple would fix it soon.


To roll back to previous version you have to go to Sytem Restore (hold Alt while booting your Mac), then choose "Restore from Time Machine backup" or something, and then you'll see the list of your available backups with backup date and OS version next to it. Just choose latest backup with 10.11.1 and it's done.


Regarding backup validation - I had this issue only once, which was just recently. According to http://pondini.org/TM/C13.html it looks like incremental backup was corrupted due to the connection failure or so, and if you allow to start a new backup, Time Machine would wipe all previous backups and start a new one. So I just copied old backup file (which has my TM backups for few years) to another folder and allowed TM to make a new one. Be carefull not to erase your backups until you roll back to 10.12.1.

'The application "DiskImageMounter.app" can't be opened.' - Sierra 10.12.2

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