I cannot make outgoing calls on my iphone 4, it says "check phone settings"

Question

Dartot Author

Level 1

9 points

I cannot make outgoing calls on my iphone 4, it says "check phone settings"

I cannot make outgoing calls on my iPhone 4, it says "check phone settings". Can you please help?

iPhone 4, iOS 7.1.1

Posted on Dec 22, 2016 2:01 PM

Reply

Answer 1

Joseph_S.

Community Specialist

Dec 23, 2016 9:29 AM in response to Dartot

Hello, Dartot.

Welcome to Apple Support Communities.

If I'm understanding correctly, you are not able to make calls on the iPhone and receiving an error to check settings. I rely on my iPhone to operate properly and will be happy to assist.

Please try the steps below from the article If you can‘t make or receive calls on your iPhone

Check your iPhone settings

Turn airplane mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn airplane mode off.

Check your Do Not Disturb settings. Go to Settings > Do Not Disturb.

Check for any blocked phone numbers. Go to Settings > Phone > Call Blocking & Identification.

See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding.

Update your software

Check for a carrier settings update.

Check for an iOS software update. Some updates might require a Wi-Fi connection.

Remove and reinsert your SIM card

If your iPhone has a SIM card, remove the SIM card, then reinsert it.

Contact your carrier

When you contact your carrier, check the following:

Your account is set up to use your iPhone.

There aren't any localized service outages.

Your account doesn't have a billing-related block.

Your calls don't have errors on the carrier system.

Check your network settings

Reset your network settings. Go to Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.

Try to make or receive calls in another location.

Switch to a different network band. Go to Settings > Cellular > Cellular Data Options > Enable LTE and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).

Still can't make or receive calls?

If you still can't make or receive calls, restore your iPhone as new.
If restoring doesn't fix the issue, contact Apple Support or take your iPhone to an Apple Retail Store or Authorized Service Provider.

Cheers.

Reply

Answer 2

mario49

Community Specialist

Dec 27, 2016 6:11 AM in response to Dartot

Hi, Dartot.

After restoring the iPhone you will need an internet connection for the setup process. The steps below are from the article Set up your iPhone, iPad, and iPod touch

Activate your device

You need to connect to a Wi-Fi network, cellular network, or iTunes to activate and continue setting up your device.

Tap the Wi-Fi network that you want to use or select a different option. If you're setting up an iPhone or iPad (Wi-Fi + Celluar), you might need to insert your SIM card first.

Then decide on Location Services, a feature you need for apps like Maps and Find My Friends.

Get help if you can't connect to Wi-Fi or if you can't activate your iPhone.