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AirPods out of sync

Can only get one AirPod to work at a time. They worked fine for the first 24 hours I had them and then they got out of sync. Chatted with support and they say there is no hard reset on them and there best thing to do is return them to the store. I'm traveling for the holidays and can't do that. I'm wondering if this has happened to anyone else? Is there maybe a trick to get them synced to each other again?

Posted on Dec 23, 2016 3:43 AM

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Posted on Jan 27, 2017 1:26 AM

I had the exact same issue for two weeks now. I attempted multiple times un-pair and re-pair my AirPods with no luck to get both to work. I noticed after attempting this multiple times the audio would actually stop working on the AirPod that was previously working (right one would produce audio before un-pairing and then stop working re-paring as the left then would only produce audio).


I solved the issue by leaving the AirPods paired with the sync issue and not up-pairing them. I put the AirPods in their case and pressed and held the sync button on the back with the lid on the case open so I can see the indicator light. The indicator light blinked white and my iPhone 7 recognized the AirPods and gave me the connect screen on my iPhone and I connected allowing both of them to work. It fixed my issue and they have been working ever since.

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Question marked as Top-ranking reply

Jan 27, 2017 1:26 AM in response to jaceAce2000

I had the exact same issue for two weeks now. I attempted multiple times un-pair and re-pair my AirPods with no luck to get both to work. I noticed after attempting this multiple times the audio would actually stop working on the AirPod that was previously working (right one would produce audio before un-pairing and then stop working re-paring as the left then would only produce audio).


I solved the issue by leaving the AirPods paired with the sync issue and not up-pairing them. I put the AirPods in their case and pressed and held the sync button on the back with the lid on the case open so I can see the indicator light. The indicator light blinked white and my iPhone 7 recognized the AirPods and gave me the connect screen on my iPhone and I connected allowing both of them to work. It fixed my issue and they have been working ever since.

Feb 11, 2017 2:15 AM in response to martinctv

Thanks martinctv, I followed your proposed procedure and it solved my problem.


It was very strange, I could not connect the left AND right aurpod to the same device. For example left was connected to iPhone and right was connected to macbook. This happened to me when I was switching from a Skype for Business conference on the iPhone to continue the S4B conference on the macbook. Suddenly one was connected to the iPhone and one to the mac. Or later one to iPhone and the other to iPad.

Dec 24, 2016 4:16 AM in response to Stanislav_Zabroda

Thanks for your reply.


My case was a bit more extreme. I tried many things to reset the sync including returning them to the charger and letting them sit overnight before using again. In my case that didn't fix the problem.


The other thing I tried was to told down the sync button on the case for a very long time, hoping that this was a hardware reset. The light in the case flashed orange. I tried to sync it after that but it was still acting oddly.


THEN! this morning when I turned them on everything worked normally. I'm not sure if my actions fixed it or the AirPods fixed themselves but either way they are back to working normally again. Perfect timing as I'm traveling and could really use the convenience of the great new AirPods!

AirPods out of sync

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