I've updated my iPhone and iPad software but now my iMac iTunes can't see them!!

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janette420 Author

Level 1

8 points

I've updated my iPhone and iPad software but now my iMac iTunes can't see them!!

I've updated the software on my iPhone 5s and iPad Air 2 but now my iTunes won't recognise them, so I can back them up.

I have a OS X Lion 10.7.5 with 3GB of memory.

I had a new 240GB SSD hard drive put in last year and it runs fine for what I use it for.

My iTunes is version 12.2.2.25.

Please can somebody advise me on what to do?

Thanks.

iMac, Mac OS X (10.7.5)

Posted on Dec 23, 2016 10:21 AM

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Answer 1

Best reply

Niel

Level 10

726,905 points

Dec 23, 2016 10:24 AM in response to janette420

You need to upgrade the computer's OS to at least Mavericks if it's possible on your model. Try downloading El Capitan or Sierra from the Mac App Store.

(146926)

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Answer 2

janette420 Author

Level 1

8 points

Dec 23, 2016 11:17 AM in response to Niel

Hi Niel,

Thanks for your reply. I've tried both but it says they can't be installed on my Mac.

Any more suggestions by any chance?

Thanks.

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Answer 3

KiltedTim

Level 10

195,435 points

Dec 23, 2016 11:19 AM in response to janette420

There's very little else you can do. Devices running iOS 10 require iTunes 12.5.1 or higher, which requires OS X 10.9.5 or higher. If your Mac can't run it, then your only option short of buying a new one is to install Windows 7 or higher using virtualization or boot camp and sync with iTunes for Windows.

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Answer 4

rkaufmann87

Level 10

140,532 points

Dec 23, 2016 11:22 AM in response to janette420

janette420 wrote:

Hi Niel,

Thanks for your reply. I've tried both but it says they can't be installed on my Mac.

Any more suggestions by any chance?

Thanks.

Your computer may need to be updated or replaced. Please look over the system requirements for El Capitan below:

Apple notes that OS X El Capitan runs on the following Mac categories:

iMac (Mid-2007 or newer)
MacBook (Late 2008 Aluminum, Early 2009 or newer)
MacBook Air (Late 2008 or newer)
MacBook Pro (Mid/Late 2007 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
6GB of RAM

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Answer 5

janette420 Author

Level 1

8 points

Dec 23, 2016 11:29 AM in response to KiltedTim

It looks like I'll need to upgrade then.

I'm not happy about it though as it serves my needs apart from this issue.

Thank you anyway.

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Answer 6

janette420 Author

Level 1

8 points

Dec 23, 2016 11:32 AM in response to rkaufmann87

Thanks for your reply.

Looks like I've got to upgrade eh?

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Answer 7

rkaufmann87

Level 10

140,532 points

Dec 23, 2016 11:52 AM in response to janette420

Yup, staying current is a good thing. Not staying current eventually will become painful because you eventually are forced to get current. It's almost like if you own a house and want to get top dollar when you sell it, you have to keep it up to date, if you don't you simply are not going to get top dollar.

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