OS X Sierra takes like 6 minutes to shutdow/reboot

Question

Level 1

4 points

OS X Sierra takes like 6 minutes to shutdow/reboot

Since i installed Sierra, my MacBook take ages to reboot or shutdown. It keeps on a black screen with a loading for minutes (see screenshot).

Posted on Dec 23, 2016 3:11 PM

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Answer 1

Best reply

John Galt

Level 10

141,126 points

Dec 23, 2016 4:13 PM in response to mzulske

First, try this simple step: Try safe mode if your Mac doesn't finish starting up - Apple Support.

Please disregard the implications of that document's title. It is not relevant to the procedure and the tasks it accomplishes.

Then, shut down, and restart your Mac normally. Determine if those actions resolve the problem. If not, please write back for additional suggestions.

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Answer 2

mzulske Author

Level 1

4 points

Dec 24, 2016 6:28 AM in response to John Galt

Thanks for the help! The problem doesnt happen on safemode. My macbook restarted In 6 seconds. But, still happens on normal mode. Tryed again and still taking about 6 minutes to restart.

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Answer 3

dialabrain

Level 10

122,525 points

Dec 24, 2016 6:52 AM in response to mzulske

It seems you have incompatible software installed.

Please install and paste the results

http://etrecheck.com/

Reply

Answer 4

mzulske Author

Level 1

4 points

Dec 25, 2016 4:25 PM in response to dialabrain

Thanks for the help..

see

EtreCheck version: 3.1.5 (343)

Report generated 2016-12-25 22:23:14

Download EtreCheck from https://etrecheck.com

Runtime 2:06

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ

MacBook Pro (Retina, 15-inch, Early 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro10,1

1 2,4 GHz Intel Core i7 (i7-3635QM) CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 563

Video Information: ⓘ

Intel HD Graphics 4000

Color LCD 2880 x 1800

NVIDIA GeForce GT 650M - VRAM: 1024 MB

System Software: ⓘ

macOS Sierra 10.12.2 (16C68) - Time since boot: less than an hour

Disk Information: ⓘ

APPLE SSD SM256E disk0 : (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 200.14 GB (22.81 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 50.00 GB (8.99 GB free)

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/hosts - Count: 26

Gatekeeper: ⓘ

Anywhere

Kernel Extensions: ⓘ

/Applications/Boom 2.app

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-07-21) [Support]

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (7.0.1 - 2014-11-05) [Support]

[not loaded] com.vmware.kext.vmioplug.14.1.3 (7.0.1 - 2014-11-05) [Support]

[not loaded] com.vmware.kext.vmnet (7.0.1 - 2014-11-05) [Support]

[not loaded] com.vmware.kext.vmx86 (7.0.1 - 2014-11-05) [Support]

[not loaded] com.vmware.kext.vsockets (7.0.1 - 2014-11-05) [Support]

/Library/Application Support/VirtualBox

[not loaded] org.virtualbox.kext.VBoxDrv (4.3.2 - 2014-10-20) [Support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.3.2 - 2014-10-20) [Support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.3.2 - 2014-10-20) [Support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.3.2 - 2014-10-20) [Support]

/Library/Application Support/org.pqrs/Karabiner

[loaded] org.pqrs.driver.Karabiner (10.21.0 - SDK 10.11 - 2016-07-17) [Support]

/Library/Extensions

[not loaded] com.cyberic.SmoothMouse (1.0.10 - SDK 10.8 - 2016-12-21) [Support]

[loaded] com.intel.kext.intelhaxm (6.0.1 - SDK 10.9 - 2016-12-21) [Support]

/System/Library/Extensions

[not loaded] au.com.glassechidna.heimdall_usb_shield (6.0 - 2016-12-21) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.25 - SDK 10.6 - 2016-12-21) [Support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 (26977) - SDK 10.4 - 2016-12-21) [Support]

[not loaded] com.squirrels.airparrot.framebuffer (1.2 - SDK 10.7 - 2016-12-21) [Support]

[not loaded] com.squirrels.driver.AirParrotSpeakers (1.7 - SDK 10.7 - 2016-12-21) [Support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 (26977) - SDK 10.4 - 2015-01-30) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 (26977) - SDK 10.5 - 2015-01-30) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 (26977) - SDK 10.4 - 2015-01-30) [Support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.25 - SDK 10.6 - 2014-08-13) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.25 - SDK 10.6 - 2014-08-13) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.25 - SDK 10.5 - 2014-08-13) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.25 - SDK 10.6 - 2014-08-13) [Support]

/Users/[redacted]/Apowersoft/Mac Online Launcher/Mac Online Launcher.app

[not loaded] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11 - 2016-08-28) [Support]

[not loaded] com.Cycling74.driver.Soundflower (1.0.0 - SDK 10.8 - 2016-08-28) [Support]

~/Library/Application Support/Transmit/Transmit Disk.app

[not loaded] com.panic.transmitdisk.filesystems.osxfuse (4.4.10 - SDK 10.9 - 2016-07-06) [Support]

Startup Items: ⓘ

HP USB EWS Gateway: Path: /Library/StartupItems/HP USB EWS Gateway

HPlaserjet Trap Monitor: Path: /Library/StartupItems/HPlaserjet Trap Monitor

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 179 Apple tasks

[running] 60 Apple tasks

[killed] 34 Apple tasks

34 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[running] com.seagate.TBDecorator.plist (2015-01-30) [Support]

[not loaded] 40 Apple tasks

[loaded] 171 Apple tasks

[running] 73 Apple tasks

[killed] 28 Apple tasks

28 processes killed due to insufficient RAM

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-10) [Support]

[not loaded] com.adobe.AdobeCreativeCloud.plist (2016-02-10) [Support]

[loaded] com.google.keystone.agent.plist (2016-08-24) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-02-17) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-12-24) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-12-21) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2012-09-27) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (2013-09-02) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-02-10) [Support]

[running] com.adobe.agsservice.plist (2016-10-06) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]

[loaded] com.barebones.authd.plist (2016-06-30) [Support]

[loaded] com.bresink.system.privilegedhelper-nfs.plist (2016-06-09) [Support]

[loaded] com.ea.origin.ESHelper.plist (2013-09-03) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.intel.haxm.plist (2015-11-15) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-02-17) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-04-15) [Support]

[loaded] com.oracle.java.JavaUpdateHelper.plist (2014-11-02) [Support]

[running] com.oracle.oss.mysql.mysqld.plist (2016-05-25) [Support]

[loaded] com.teamviewer.Helper.plist (2016-12-21) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-12-24) [Support]

[not loaded] com.torrents-time.helper.plist (2016-02-16) [Support]

[not loaded] com.tunnelbear.mac.tbeard.plist (2016-12-05) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2012-09-27) [Support]

[not loaded] org.pqrs.Karabiner.load.plist (2016-07-05) [Support]

[not loaded] org.virtualbox.startup.plist (2013-11-27) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2015-10-19) [Support]

[loaded] com.cyberic.smoothmouseupdater.plist (2016-07-17) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-12-13)

[running] com.spotify.webhelper.plist (2016-12-23) [Support]

[running] com.tunnelbear.mac.tbeara.plist (2016-12-12) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-12-10) [Support]

User Login Items: ⓘ

smcFanControl Aplicativo

(/Applications/smcFanControl.app)

iTunesHelper Aplicativo (2016-12-17)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Aplicativo

(/Applications/Dropbox.app)

OverSight Helper Aplicativo (2016-12-03)

(/Applications/OverSight.app/Contents/Library/LoginItems/OverSight Helper.app)

EvernoteHelper Aplicativo (2016-07-27)

(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

fuspredownloader Aplicativo Hidden

(~/Library/Application Support/.FUS/fuspredownloader.app)

Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-10) [Support]

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-05-04) [Support]

QuickTime Plugin: 7.7.3 (2016-12-13)

AdobePDFViewerNPAPI: 10.1.16 (2015-10-19) [Support]

AdobePDFViewer: 10.1.16 (2016-02-17) [Support]

Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-04) Outdated! Update

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2014-01-31) [Support]

SharePointBrowserPlugin: 14.1.3 - SDK 10.6 (2013-09-10) [Support]

Silverlight: 5.1.20913.0 - SDK 10.6 (2016-02-17) [Support]

JavaAppletPlugin: Java 8 Update 60 (2016-02-17) Check version

User internet Plug-ins: ⓘ

BlueStacks Install Detector: Unknown

AddLive_v3: AddLive_v3 3.0.6.3 (2016-04-13) [Support]

npsf_uni: sf 3.3.2.1 (2013-09-16) [Support]

Safari Extensions: ⓘ

Slick Savings - Spigot, Inc. (2014-10-17)

FlashToHTML5 - Joris Vervuurt - http://www.joris-vervuurt.com/ (2014-03-24)

3rd Party Preference Panes: ⓘ

Flash Player (2016-04-15) [Support]

Flip4Mac WMV (2013-03-29) [Support]

Java (2016-02-17) [Support]

MySQL (2016-07-06) [Support]

Seagate Dashboard for Mac OSX (2016-02-17) [Support]

SmoothMouse (2016-07-17) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

48% nwjs Helper(2)

8% nwjs

8% WindowServer

7% kernel_task

2% Dropbox

Top Processes by Memory: ⓘ

914 MB kernel_task

688 MB Google Chrome Helper(16)

377 MB Finder

344 MB nwjs Helper(2)

328 MB WhatsApp Helper(2)

Virtual Memory Information: ⓘ

1.93 GB Available RAM

652 MB Free RAM

6.07 GB Used RAM

1.29 GB Cached files

166 MB Swap Used

Diagnostics Information: ⓘ

Dec 25, 2016, 10:10:41 PM ~/Library/Logs/DiagnosticReports/cbbGUI_2016-12-25-221041_[redacted].crash

cloudberry-backup - /Applications/CloudBerry Backup.app/Contents/MacOS/cbbGUI

Dec 25, 2016, 10:00:20 PM Self test - passed

Dec 24, 2016, 04:01:46 AM ~/Library/Logs/DiagnosticReports/nwjs_2016-12-24-040146_[redacted].crash

com.nw-builder.popcorn-time - /Applications/Popcorn-Time.app/Contents/MacOS/nwjs

Dec 23, 2016, 06:49:04 PM ~/Library/Logs/DiagnosticReports/VMware Fusion_2016-12-23-184904_[redacted].crash

/Applications/VMware Fusion.app/Contents/MacOS/VMware Fusion

Dec 23, 2016, 06:48:28 PM ~/Library/Logs/DiagnosticReports/warmd_agent_2016-12-23-184828_[redacted].crash

/usr/libexec/warmd_agent

Dec 23, 2016, 02:33:47 PM ~/Library/Logs/DiagnosticReports/Sequel Pro_2016-12-23-143347_[redacted].crash

com.sequelpro.SequelPro - /Applications/Sequel Pro.app/Contents/MacOS/Sequel Pro

Files deleted by EtreCheck: ⓘ

Dec 25, 2016, 10:09:56 PM - ~/Library/Safari/Extensions/Amazon Shopping Assistant.safariextz

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Answer 5

macjack

Level 10

111,168 points

Dec 25, 2016 4:46 PM in response to mzulske

Uninstall Clean My Mac 3. It is poison for your Mac and can bork any system!

http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3

Don’t download software from third party sites. If you use torrents, don't. Torrents are a good way to pick up malware because it can hitchhike in on a download package and you’ll never know it.

Reply

Answer 6

dialabrain

Level 10

122,525 points

Dec 26, 2016 4:58 AM in response to mzulske

FWIW, I don't believe the versions of VirtualBox or VMWare are compatible with El Capitan or Sierra. Uninstall.

Reply

Answer 7

John Galt

Level 10

141,126 points

Dec 26, 2016 10:33 AM in response to mzulske

"CleanMyMac" claims another victim.

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Answer 8

macjack

Level 10

111,168 points

Dec 26, 2016 10:33 AM in response to John Galt

.

Reply

Answer 9

mzulske Author

Level 1

4 points

Dec 26, 2016 10:45 AM in response to mzulske

Thanks for the great tips, but the problem still occurs. There's something else i can do?

Reply

Answer 10

John Galt

Level 10

141,126 points

Dec 26, 2016 12:32 PM in response to mzulske

Please be advised that the entire category of "cleaning" products have the capacity to corrupt a Mac's file system to the point that erasing the Mac completely is often the only practicable solution. Merely removing "CleanMyMac", even it is it performed properly and in accordance with its instructions, does not reverse the corruption it is capable of inflicting upon a system.

Very briefly put, the recovery procedure from having used such things is as follows, and in the following order:

Back up the Mac using Time Machine or an equivalent backup strategy
Remove the scam "cleaning" products according to their instructions, and evaluate
Reinstall macOS using macOS Recovery, and evaluate
Reinstall all other potentially affected apps, and evaluate
Erase the Mac completely, followed by reinstalling macOS, followed by reinstalling essential apps from their original sources, followed by migrating User content from the Time Machine backup.

Since the results of Steps 2-4 are almost always unsatisfactory, I omit them as unnecessarily time-consuming.

Reply

Answer 11

mzulske Author

Level 1

4 points

Dec 26, 2016 12:50 PM in response to John Galt

thanks for the answer. What it's strange is that this started happening right before updating to Sierra. And i'm not using cleanmymac regularly. The last time i used was more than 1 year ago, for sure.

But, seens like the only solution it's reinstall, or do a clean install of Sierra again. I think i'll do that..

thanks

Reply

Answer 12

sebasmck

Level 1

33 points

Dec 26, 2016 1:07 PM in response to mzulske

You can use ccleaner

Reply

Answer 13

sebasmck

Level 1

33 points

Dec 26, 2016 1:14 PM in response to mzulske

You can use ccleaner to disable/delete extensions, plug ins and all sorts of programs that remain open even if you close them by clicking on the red x... this is very common to see on most macs... I would suggest repairing permissions but sierra does that automatically for you so thats not the case here... Just make sure you clean your mac and double check RAM/CPU Usage with "activity monitor" you can launch it via the spotlight... if you see something is not right you can use your Time Machine or do a clean install to fix it. I just did that, and my laptop (after a year of use) is back to normal.

Reply

Answer 14

Dec 26, 2016 1:18 PM in response to sebasmck

In the testing I have done of CCleaner, I have found it to be a worthless scam. It fails to do what it claims it will do. Plus, the things it does do are dangerous corrupting the operating system. I strongly recommend against the installation or use of Cleaner.

Reply

Answer 15

sebasmck

Level 1

33 points

Dec 26, 2016 1:28 PM in response to Allan Eckert

By default ccleaner won't delete any files or kexts your OS requires to boot or function properly. However if you decide to change the defaults the program will tell you what you are about to do may generate some malfunctioning on your system. The only use you give it is to clean the start up launchers (which Mac does not need unlike other OS) clean extensions, and browser history including cache... unlike other cleaners this one does not touch any kexts which is the core foundation on any Mac based system, therefore it is safe to use if you know what you are doing, specially if you don't use it to clean or repair permissions which as I mentioned before Sierra does by itself.

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