Error Code -5000

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Level 1

5 points

Error Code -5000

My os is Windows 10. Ever since I updated iTunes to the lastest version I keep getting an Error Code -5000 messages. I can't import any new CD's not can I download any newly purchased music or movies from Apple to my library.

Is there an easy fix for this?

iPod touch (6th generation), Windows 10, null

Posted on Dec 24, 2016 1:02 PM

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Answer 1

darren.s

Community Specialist

Dec 25, 2016 12:15 PM in response to mixitup47

Hello mixitup47,

Thank you for using Apple Support Communities.

I see that you are getting error -5000 when you try to import or download music into your iTunes library. Take a look at this support article that addresses error -5000, among others, If you see error -5000, -69, 13010, or 13014 when you sync music in iTunes

Best regards.

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