apple watch SOFTWARE UPDATE FAILED

Hi im struggling to set up my apple watch.im currently using an iphone 7plus ios 10.2 ,been struggling to update my new watch to os3.1 keeps saying "SOFTWARE UPDATE FAILED". please help never used an apple watch before

Apple Watch, iOS 10.2

Posted on Dec 24, 2016 3:11 PM

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2 replies

Dec 25, 2016 12:21 PM in response to ray098

Hello, ray08.

If I'm understanding correctly, you are having an issue with updating the software for your Apple Watch. I will be happy to assist.

Please try the steps below from the article Update the software on your Apple Watch

If you need help updating

Try these steps:

  1. Make sure that your Apple Watch connects to its charger.
  2. Restart your Apple Watch. Press and hold the side button until you see Power Off, then drag the slider. To turn your watch on again, press and hold the side button.
  3. Restart your paired iPhone. Press and hold the Sleep/Wake button until the red slider appears, then drag the slider. To turn your iPhone on again, press and hold the Sleep/Wake button.
  4. Try to start the update again.

If the update won't start, open the Apple Watch app on your iPhone, tap General > Usage > Software Update, then delete the update file. After you delete the file, try to download and install watchOS again.


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