Hi,
I have a 2012 Macbook Retina, the screen goes black and it reboots. This happens at random intervals. Are there any logs that I can check?
Regards,
JB
MacBook Pro with Retina display, macOS Sierra (10.12.2), null
See this Apple Support Topic for explanation and possible solutions for the spontaneous restart:
Hi,
My screen just goes black, I don't get a message that: "You need to restart your computer...". It stays on for around another 10 seconds and then reboots. I just get a black screen for 10 secounds and the keyboard still works. I can turn the caps lock button on and off so the machine may be responding but no output to the monitor.
I have had the laptop tested by an authorised apple service center who stated that there are no issues with the macbook.
Regards,
JB
I have had the laptop tested by an authorised apple service center who stated that there are no issues with the macbook.
Then it may be incompatible software or a peripheral device causing it to shutdown.
Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.
Hi,
I have just ran the check and the results are below:
EtreCheck version: 3.1.5 (343)
Report generated 2016-12-25 16:41:47
Download EtreCheck from https://etrecheck.com
Runtime 1:50
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Description:
Computer restarts at random times.
Hardware Information: ⓘ
MacBook Pro (Retina, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro10,1
1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 916
Video Information: ⓘ
Intel HD Graphics 4000
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Color LCD 2880 x 1800
System Software: ⓘ
macOS Sierra 10.12.1 (16B2555) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM256E disk0 : (251 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 249.78 GB (15.58 GB free) (Low!)
Core Storage: disk0s2 250.14 GB Online
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Configuration files: ⓘ
/etc/hosts - Count: 116
Gatekeeper: ⓘ
Mac App Store and identified developers
Unknown Files: ⓘ
~/Library/LaunchAgents/[redacted].launchkeep.cold-turkey.plist
~/Applications/Cold Turkey.app/Contents/MacOS/Cold Turkey
One unknown file found. [Check files]
Kernel Extensions: ⓘ
/Applications/Parallels Desktop.app
[loaded] com.parallels.kext.hypervisor (11.0.0 31193 - SDK 10.9 - 2016-04-03) [Support]
[loaded] com.parallels.kext.netbridge (11.0.0 31193 - SDK 10.9 - 2016-04-03) [Support]
[loaded] com.parallels.kext.usbconnect (11.0.0 31193 - SDK 10.9 - 2016-04-03) [Support]
[loaded] com.parallels.kext.vnic (11.0.0 31193 - SDK 10.9 - 2016-04-03) [Support]
/Applications/Splashtop Streamer.app
[not loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-05-01) [Support]
[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.9 - 2016-05-01) [Support]
[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.9 - 2016-05-01) [Support]
/Applications/VMware Fusion.app
[not loaded] com.vmware.kext.vmci (8.5.0 - 2016-11-04) [Support]
[not loaded] com.vmware.kext.vmioplug.15.2.0 (8.5.0 - 2016-11-04) [Support]
[not loaded] com.vmware.kext.vmnet (8.5.0 - 2016-11-04) [Support]
[not loaded] com.vmware.kext.vmx86 (8.5.0 - 2016-11-04) [Support]
/Library/Application Support/Checkpoint/Endpoint Connect
[loaded] com.checkpoint.cpfw (860200301 - SDK 10.9 - 2016-12-25) [Support]
/Library/Application Support/Hotspot Shield
[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2016-11-29) [Support]
/System/Library/Extensions
[not loaded] com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6 - 2016-12-14) [Support]
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6 - 2016-12-14) [Support]
[loaded] com.protech.NoSleep (1.4.0 - SDK 10.10 - 2016-12-14) [Support]
Startup Items: ⓘ
MySql_init: Path: /Library/StartupItems/MySql_init
xampp: Path: /Library/StartupItems/xampp
ZendServer_init: Path: /Library/StartupItems/ZendServer_init
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 170 Apple tasks
[running] 94 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 38 Apple tasks
[loaded] 166 Apple tasks
[running] 100 Apple tasks
Launch Agents: ⓘ
[running] com.Logitech.Control Center.Daemon.plist (2016-05-01) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2012-10-07) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-11-04) [Support]
[loaded] com.checkpoint.eps.gui.plist (2016-09-14)
[loaded] com.checkpoint.eps.upgrader.plist (2016-05-23) [Support]
[loaded] com.google.keystone.agent.plist (2016-11-04) [Support]
[running] com.machangout.glims.agent.plist (2016-11-04) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-11-04) [Support]
[not loaded] com.splashtop.streamer-for-root.plist (2016-05-01) [Support]
[loaded] com.splashtop.streamer-for-[redacted].plist (2016-05-01) [Support]
[loaded] org.macosforge.xquartz.startx.plist (2013-11-11) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-11-04) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-11-04) [Support]
[loaded] com.adobe.SwitchBoard.plist (2012-10-07) [Support]
[loaded] com.adobe.fpsaud.plist (2016-12-10) [Support]
[loaded] com.anchorfree.ajaxserver.plist (2016-02-19) [Support]
[running] com.checkpoint.epc.service.plist (2016-05-23) [Support]
[running] com.docker.vmnetd.plist (2016-09-17) [Support]
[loaded] com.github.GitHub.GHInstallCLI.plist (2012-10-09) [Support]
[loaded] com.github.IngmarStein.Monolingual.Helper.plist (2016-05-01) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-03) [Support]
[loaded] com.iwaxx.Debookee.PacketTool.plist (2016-01-16) [Support]
[failed] com.leapmotion.leapd.plist (2013-09-20) [Support] - /Applications/Leap Motion.app/Contents/MacOS/leapd: Executable not found!
[running] com.machangout.glims.loader.plist (2016-11-04) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-05-01) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-04-23) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-03-21) [Support]
[running] com.splashtop.streamer-daemon.plist (2016-05-01) [Support]
[loaded] com.splashtop.streamer-srioframebuffer.plist (2016-05-01) [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist (2013-11-11) [Support]
[loaded] org.wireshark.ChmodBPF.plist (2015-10-19) [Support] - /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF: Executable not found!
User Launch Agents: ⓘ
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-11-16) [Support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-11-21)
[loaded] com.splashtop.streamer-for-[redacted].plist (2016-12-25) [Support]
[running] com.spotify.webhelper.plist (2015-12-23) [Support]
[running] [redacted].launchkeep.cold-turkey.plist (2016-11-29) [Support]
User Login Items: ⓘ
NoSleep Application
(/Applications/Utilities/NoSleep.app)
gfxCardStatus Application
(~/Downloads/gfxCardStatus.app)
Microsoft OneNote Application
(/Applications/Microsoft OneNote.app)
Anki Application
(/Applications/Anki.app)
CleanMyMac 3 Menu Application (2016-11-04)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Internet Plug-ins: ⓘ
JavaAppletPlugin: Java 8 Update 77 build 03 (2016-11-04) Check version
o1dbrowserplugin: 4.7.0.15362 (2013-09-27) [Support]
OVSHelper: 1.1 (2012-08-01) [Support]
AdobePDFViewerNPAPI: 15.020.20042 - SDK 10.11 (2016-11-05) [Support]
FlashPlayer-10.6: 24.0.0.186 - SDK 10.9 (2016-12-14) [Support]
DivXBrowserPlugin: 2.2 (2012-08-01) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-05-01) [Support]
QuickTime Plugin: 7.7.3 (2016-10-19)
Flash Player: 24.0.0.186 - SDK 10.9 (2016-12-14) [Support]
googletalkbrowserplugin: 4.7.0.15362 (2013-09-20) [Support]
npgtpo3dautoplugin: 0.1.44.29 - SDK 10.5 (2013-09-27) [Support]
AdobePDFViewer: 15.020.20042 - SDK 10.11 (2016-11-05) [Support]
SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]
MeetingJoinPlugin: Unknown - SDK 10.2 (2016-12-11) [Support]
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]
Safari Extensions: ⓘ
Surfon - Surfon - http://www.getsurfon.com (2013-09-30)
ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-12-04)
DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (2012-10-25)
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-21)
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-08-01)
Bing Highlights - Microsoft - http://go.microsoft.com/fwlink/?LinkId=198222 (2013-07-02)
Xdebug Helper - Wrep - https://github.com/mac-cain13/xdebug-helper-for-safari (2013-11-16)
Awesome Screenshot - Diigo - http://www.diigo.com/ (2015-09-19)
Quidco Cashback Reminder - Quidco - http://www.quidco.com (2015-03-04)
LastPass - LastPass - https://lastpass.com (2015-10-29)
Grammarly for Safari - Grammarly - https://www.grammarly.com (2016-10-15)
Open in Internet Explorer - Parallels - http://www.parallels.com (2013-10-28)
FlashToHTML5 - Joris Vervuurt - http://www.joris-vervuurt.com/ (2014-03-22)
3rd Party Preference Panes: ⓘ
DivX (2012-08-01) [Support]
Flash Player (2016-12-10) [Support]
Java (2016-11-04) [Support]
Logitech Control Center (2016-05-01) [Support]
NoSleep (2016-05-01) [Support]
Perian (2011-07-23) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
99% Microsoft Excel
4% WindowServer
3% mds_stores
1% fontd
1% Google Chrome Helper(9)
Top Processes by Memory: ⓘ
967 MB Google Chrome Helper(9)
910 MB kernel_task
532 MB com.apple.WebKit.WebContent(7)
475 MB mdworker(16)
336 MB MTLCompilerService(12)
Virtual Memory Information: ⓘ
2.49 GB Available RAM
35 MB Free RAM
5.51 GB Used RAM
2.46 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Dec 25, 2016, 04:39:41 PM /Library/Logs/DiagnosticReports/Microsoft Excel_2016-12-25-163941_[redacted].cpu_resource.diag [Details]
/Applications/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Dec 25, 2016, 04:37:20 PM Self test - passed
Dec 25, 2016, 02:03:24 PM ~/Library/Logs/DiagnosticReports/iMovie_2016-12-25-140324_[redacted].crash
com.apple.iMovieApp - /Applications/iMovie.app/Contents/MacOS/iMovie
Dec 25, 2016, 02:03:09 PM ~/Library/Logs/DiagnosticReports/Codec32BitTool_sb_2016-12-25-140309_[redacted] .crash
/Applications/iMovie.app/Contents/PlugIns/Compressor/CompressorKit.bundle/Conte nts/Frameworks/AECore.framework/Versions/A/Resources/Codec32BitTool_sb
Thank you
You have many third party applications I'm not familiar with that may be causing issues:
Cold Turkey, Splashtop Streamer, Checkpoint, NoSleep, etc.
One definite is macpaw.CleanMyMac3. This is poison for Macs and is sure to bork your system. Uninstall it before you check anything else.
http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3
If that doesn't clear up the issue, boot into Safe Mode and follow the troubleshooting advice in this Apple Support Topic:
Try safe mode if your Mac doesn't finish starting up - Apple Support
Macbook Pro Retina 2012 Screen goes black and reboots
