Apple Watch not tracking calories at all

Question

Apple Watch not tracking calories at all

Hi team,

My Apple Watch Series 2 hasn't been tracking my Calories burnt count, at all. It is stuck at Zero for the last 3 days, and so my "Move" Ring isn't showing any progress, inspite of my regular activity and exercise regimen.

I have reset the Watch yesterday, and set it up as a new one, but still having same issues. This is very frustrating as I am unable to track my calorie intake and burnt correctly.

Please help solve this.

Cheers

Hari.

Apple Watch Series 2, watchOS 3.1.1, Sports

Posted on Dec 25, 2016 11:38 PM

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Answer 1

Best reply

Jonathan UK

Level 10

163,805 points

Dec 26, 2016 10:15 AM in response to harryskrishna

Otherwise, the following steps may help (check after each):

Restart both your iPhone and your watch:

Close the Watch app and, if they are open, the Activity and Health apps on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
Turn both devices off together, then restart your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

Try this sequence of steps:

On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn Fitness Tracking off.
Restart both devices by turning both off together, then restarting your iPhone first.
Return to the Fitness Tracking setting and re-enable it.

Unpair and re-pair your watch.

The Watch app on your iPhone takes a backup of your watch when unpairing via the app. Choose to Restore from Backup when offered the option during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

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Answer 2

Jonathan UK

Level 10

163,805 points

Dec 26, 2016 10:14 AM in response to harryskrishna

Hi

The following steps may help:

Check that you have set up the Activity app on your watch:

When viewing the time on your watch face, tap on the Activity rings icon / complication, or;
Go the Home screen (via a single press of the Digital Crown) and tap on the Activity app icon (coloured rings).
To get started, you will need to enter some personal information.

Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist

On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn on.

On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.

On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn on Fitness Tracking and Heart Rate.

Check that you are wearing your watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed from your wrist).

Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support
Wrist Detection can be affected by temporary or permanent skin changes, such as by some wrist tattoos.

Check that your personal information is accurate:

On your iPhone, in the Watch app, go to: My Watch > Health > Edit - tap and adjust items, then tap on Done.

Calibrating your watch improves the accuracy of various activity-related estimations. Instructions for how to calibrate your watch are available via the support article linked below.

More information:

Use the Activity app on your Apple Watch - Apple Support

Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support

Use the Workout app on your Apple Watch - Apple Support

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Answer 3

Dec 26, 2016 10:20 AM in response to Jonathan UK

Jonathan,

Thanks a lot for the detailed and comprehensive response. They are all very helpful, especially your second reply.

What I did a while ago was did a reset of my Apple Watch, did a Reset of my iPhone 6s and then paired my watch with the newly set iPhone (set it as new phone, instead of restore backup), and it started working now!

I now have to go through the hassle of installing all the apps on my iPhone, one by one, as I wanted a clean install. I think I could have tried the suggestion you have in your second Reply.

All is well that ends well. But being a technology professional myself, I am curious to know what actually screwed this up 3 days ago. The only thing I did was install Nike Run Club and Strava on my Apple Watch, and used both these apps for about 20minutes. But both these apps are quite widely used and supported by the Watch OS platform.

Any closing thoughts Jonathan on what could have started this problem?

Thanks.

- Hari.

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Answer 4

JackT44

Level 3

896 points

Dec 26, 2016 3:36 AM in response to harryskrishna

Hi!

Have you tried to Calibrate the Apple Watch?

See the following article to help you:

https://support.apple.com/en-gb/HT204516

Jack.

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Answer 5

Dec 26, 2016 3:40 AM in response to JackT44

thanks for the response Jack. I did that - reset the Calibration data on my Apple Watch, and then did a quick workout (Stair Stepper) for 5 minutes. It recorded all my metrics (heart rate, time, distance), but didn't measure any calories burnt. And my avg heart rate recorded was close to double that of my resting heart rate, which means Apple Watch should have logged it as a workout activity.

Screenshot shown below.

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