Mac Pro 2013 pink boot screen

Question

Level 1

8 points

Mac Pro 2013 pink boot screen

Hello. I got my new Mac Pro a few days ago and I have the Mac connected using an HDMI cable to a monitor and after booting up the computer, the start up screen is pink with a white Apple logo. This happened after starting up the Mac for the first time.

I took the risk and did a reinstall of MacOS Sierra and the problem is still there.

I googled and came up with needing to reset the NVRAM, which hopefully will fix the problem, but I am afraid that it might not. I am thinking of taking it to the local Apple Store and have them service it or even return it even though I have AppleCare.

What should I do?

Posted on Dec 26, 2016 10:36 AM

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Answer 1

Emeria

Level 1

4 points

Jan 16, 2017 6:24 AM in response to TechRocks

Mine does this as well. I think its just a software/firmware bug with Sierra. Didn't happen before 10.12.x. Hoping an update clears it up at some point.

By the way, I'm using HDMI to a 4k Samsung TV and scaling the display setting in half (1920x1080) to enable HiDPI.

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Answer 2

chuck_3rd

Community Specialist

Dec 27, 2016 11:25 AM in response to TechRocks

Hi TechRocks,

Thanks for using the Apple Support Communities. Sorry to hear that you are having these issues with your new Mac Pro. If you are having a screen color or tint issue on startup when connected to an external display (obviously necessary on a Mac Pro), you may find the troubleshooting steps outlined in the following article helpful. In particular, if at all possible, you may want to try testing on a different display to see if the issue persists.

Get help with video issues on external displays connected to your Mac - Apple Support

Regards.

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