cannot update apple watch because 'not connected to the internet'

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Darysebas Author

Level 1

8 points

cannot update apple watch because 'not connected to the internet'

Posted on Dec 26, 2016 11:07 AM

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Answer 1

CarlAVII

Community Specialist

Dec 27, 2016 12:11 PM in response to Darysebas

Hello Darysebas,

Thank you for using Apple Support Communities.

I see that you are running into issues when you try to update your Apple Watch. Let's start by reviewing the following support article: Update the software on your Apple Watch We want to make sure that there are no steps missed in the process.

If you run into issues, there is a section at the bottom, "If you need help updating" that provides directions for a number of common issues.

Best regards.

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Answer 2

léonie

Level 10

200,537 points

Dec 27, 2016 12:26 PM in response to Darysebas

Are you currently trying to upgrade to Watch OS 3.1.1? This upgrade is no longer available, because Apple pulled it. The most current upgrade is now again Watch OS 3.1.

It is hard to read the version number in your screenshot. If you are having a download of 3.1.1. waiting to be installed, remove this download:

Open the Watch.app on your iPhone, then click My Watch: General > Usage > Software Update

Select to delete this download.

Close the Watch. app, then check again for a download. Hopefully it will be version 3.1.

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