0 (zero) Butterfly Key on my new MacBook Pro with Touchbar is not working

Question

Level 1

13 points

0 (zero) Butterfly Key on my new MacBook Pro with Touchbar is not working

'0' (zero) key intermittent on New Fully Spec'd MacBook Pro & touch bar

I received a fully spec's 13" MacBook Pro + touch bar but the 0 key (zero) is really intermittent on the butterfly keyboard, it rarely works first time.

Is this a software issue? Really hoping it's not a hardware issue as had to wait nearly 7 weeks to get my new laptop and worried they will want to replace the entire laptop And I will be left with nothing.

MacBook Pro with touchbar

Posted on Dec 26, 2016 5:52 PM

Reply

Answer 1

Dec 31, 2017 7:26 PM in response to Alipali

It happened today that I have the same issue with my "1" key. This is the second key to intermittently malfunction. The first key to do that was "enter/return" in June 2016. Eventually it began working with regularity but it feels abnormal.

It feels like it works when I use more velocity to press the key. But this is their new keyboard. I think it's either a factory flaw or a design flaw in the keyboard.

I bought my 13" MBP w/touchbar in April 2016.

Good luck.

Reply

Answer 2

Dec 26, 2016 6:10 PM in response to Alipali

Replace it for one that works http://www.apple.com/shop/help/returns_refund

Holiday Return Policy

Items purchased at the Apple Online Store that are received between November 10, 2016 and December 25, 2016, may be returned through January 8, 2017. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 25, 2016 are subject to the Standard Return Policy.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test

Genius reservation http://www.apple.com/retail/geniusbar/

on-line https://getsupport.apple.com/GetproductgroupList.action

check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

Reply