Can't log into apple tv- I've added code after password but no go. I am logged into iTunes now on my computer so it is not a user id or password issue. it has been like this for a few months. Any suggestions?
Apple TV (2nd generation)
Hello janmariec,
Thanks for asking the Apple Support Communities for help logging in to your Apple TV. It sounds like you are using two-factor authentication, but the code you are entering is not working to allow access. To get you signed in, I recommend that you go to your trusted Mac or iOS device, and disable two-factor authentication. Use this article for help: Two-factor authentication for Apple ID under the section titled "Can I turn off two-factor authentication after I’ve turned it on?".
Once it is disabled, you might need to restart your Apple TV, but then you can log in. You can re-enable two-factor authentication after your Apple TV is logged in if you desire. Use the same article provided above, section titled "Turn on two-factor authentication for your Apple ID".
Thanks again for checking out the Apple Support Communities. Have a great rest of your day.
Hello janmariec,
Thanks for asking the Apple Support Communities for help logging in to your Apple TV. It sounds like you are using two-factor authentication, but the code you are entering is not working to allow access. To get you signed in, I recommend that you go to your trusted Mac or iOS device, and disable two-factor authentication. Use this article for help: Two-factor authentication for Apple ID under the section titled "Can I turn off two-factor authentication after I’ve turned it on?".
Once it is disabled, you might need to restart your Apple TV, but then you can log in. You can re-enable two-factor authentication after your Apple TV is logged in if you desire. Use the same article provided above, section titled "Turn on two-factor authentication for your Apple ID".
Thanks again for checking out the Apple Support Communities. Have a great rest of your day.
Thank you - Thank you - it worked!!
Can't log into apple tv
