LG UltraFine 5K monitor - external devices not detected

Hi,


Few days ago I finally received my new LG UltraFine 5K display. I also purchased the new MacBook Pro (15 inch) with GPU upgrade, i7 upgrade and 1TB flash storage.


Connecting the LG display to the MacBook is working fine. However when I disconnect the LG display by unplugging the USB-C cable and subsequently reconnect the USB-C cable in the MacBook, the external devices in the other USB-C ports of the LG monitor are not detected.


I have a USB-C to USB adapter with a lightning cable for my iPhone plugged in & a Belkin USB-C to Ethernet adapter connected to my router. These two cables are not detected after unplugging and reconnecting the MacBook with the display.


I need to unplug both cables on the back of the display and plug them back in in order to have the monitor detect them.


Is this a known issue?

Posted on Dec 29, 2016 6:35 AM

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Question marked as Top-ranking reply

Posted on Dec 6, 2017 12:21 PM

I found a solution that worked for me!

Download the LG Screen Manager from their website under software, firmware & drivers: http://www.lg.com/us/support-product/lg-27MD5KA-B

Open the app and Install the latest software update while the monitor is connected. After it completes unplug all USB devices devices and the monitor, then plug them in again.

40 replies

Jan 27, 2017 5:30 AM in response to JoelCraenhals

I have the same issue.


When first connecting everything works.


When I need to disconnect my laptop, I eject any drives connected to the monitor.


Then when I reconnect the laptop, it's 50/50 on whether the drives connected to the monitor reattach.


This is incredibly frustrating, especially for such an expensive monitor.


I'm hoping their will be an update to address/fix this.

Feb 10, 2017 11:27 AM in response to JoelCraenhals

Some have reported this issue and I've seen a version of this with my dual lg ultrafine 5k setup too. It seems to be that either the laptop or the monitors do not handle hot-swapping very well. I've seen that when unplugging the monitor from the laptop and then reconnecting, it doesn't consistently re-initiate the connection.


I've gotten around this by rebooting the laptop, but this is an annoying issue to be sure.

Mar 14, 2017 5:42 PM in response to JoelCraenhals

I have the same issue. I am using 15" MBP TouchBar and LG UltraFine 5k monitor. My ethernet and usb connections out of the back of the monitor are not active when I reconnect my laptop. I have to restart with the laptop connected or unplug and reconnect the usb items to the back of the monitor.


Either solution is unacceptable and does not make me feel good about the thousands of dollars spent and weeks of waiting for this new set up.

Mar 30, 2017 4:20 PM in response to JoelCraenhals

Same problem here, as all others have stated. I'm using a Belkin USB-C to Ethernet Gigabit adapter. 50/50 chance of it reconnecting after I remove then return my 15" MBP With TouchBar.


I was using another adapter type before and returned it, thinking problem was with the adapter. Turns out, it's the LG UltraFine 5K display or int's interface/interconnect with the MBP.

May 3, 2017 2:10 PM in response to JoelCraenhals

I am having a similar issue on an older Macbook Pro and I don't think it's an LG issue, because I recently purchased a Dell 4K monitor which I have a PC(DVI) and a Macbook(HDMI) connected to. When I first connect my Macbook to the monitor, my USB devices work fine(I have a keyboard/mouse connected to one USB port and my iPhone cable connected to the other). However, after I switch the input to the PC, the USB ports on the Macbook stop working. I've tried closing the lid of my Macbook, going back and forth between inputs, disconnecting the HDMI cable from the Macbook, etc. but the ONLY thing that works is restarting my Macbook.


I should not have to restart my Macbook every single time I swap inputs on my monitor in order for my USB ports to work. How can I resolve this?

May 17, 2017 1:08 PM in response to MoonJ.

I tried the NVRAM reset and did not solve the problem. If I attach a late 2016 15" MBP (running) to a 5k LG monitor, more often than not it does not detect an ethernet cable connect to one of the spares USB-C via a Belkin adapter from the Apple Store; it thinks the cable is unplugged...


Detaching the monitor from the laptop reconnects, but it may take several tries.


This is unacceptable!

Jun 22, 2017 2:51 AM in response to MoonJ.

Dear MoonJ,


Is there any way you can make this thread unsolved again. Your solution appears not to be working for most of the people posting in this thread (including myself), and the fact that the thread is marked as solved falsely indicates that this problem can be consistently fixed. Disconnecting and reconnecting the display gives a 30/70 percent chance of the peripherals being detected. Since I reconnect approximately 15 times a day you could imagine this is not a very pleasant experience.


It would be nice if Apple and LG could somewhere list all the problems occurring with this display and also communicate whether they intend to fix these issues. Currently for me it is really unclear whether I should return this display because this problem is never going to be solved, or if I should wait for a software/firmware update.


Kind regards


Arthur

Dec 29, 2016 6:44 PM in response to JoelCraenhals

Hi there JoelCraenhals,

It sounds like your USB-C devices which are connected to the LG monitor aren't detected when you unplug it and connect it again. I would suggest resetting the NVRAM and maybe even the SMC if that doesn't resolve the issue:

How to reset NVRAM on your Mac

Reset the System Management Controller (SMC) on your Mac​

Thank you for using Apple Support Communities, let us know how that goes!

Dec 29, 2016 7:00 PM in response to MoonJ.

Thanks for replying.


What I did: I unplugged the LG monitor. Shut down the MacBook Pro and reset the NVRAM with Command+Option+P+R. When the MacBook Pro was completely rebooted, I plugged the monitor back in, but the devices (like iPhone and Belkin Ethernet adapter) where not detected. Unplugging the monitor one more time and connecting it again solved it and now the devices are detected, but had to unplug and reconnect the monitor. Is it a MacBook issue or more like a LG issue?


A question related to resetting the NVRAM: do I leave the monitor connected while shutting down and resetting the NVRAM?


Going to reset the SMC now on my Mac.

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LG UltraFine 5K monitor - external devices not detected

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