SIM Not Supported Iphone 7 plus
Hello everyone,
I got the new iPhone 7 plus 32 GB from Amazon over a month ago, I made sure it was fully unlocked so I could use it in my home country Venezuela (Asking the seller), after receiving the phone and start the activation process, it asked me to choose a carrier from a list of US carriers (I picked T-Mobile randomly from all of them), I thought it was just a step on the whole process but after completing the activation, I put in my nano sim (From Movistar Venezuela) and a message popped up saying: "SIM NOT SUPPORTED".
I conctated the seller and he says there was a mistake and they sent me an unlocked phone but just for US carriers (I can choose the US carrier I want the phone to be locked to when turning it on for the first time) which I think it's nonsense from my outlook.
I've tried everything (other nano sims from all Venezuelans carriers), I got a T-Mobile nano sim to see if it was recognized and it worked (With no service of course, since I'm not in the US), as my last try I orderd an unlocking code from a website and they told me it was not possible since they couldn't find the phone in their database.
Have some else experienced something like this? Could you get this fixed?
I contacted apple support and they could not do anything either, I'm really concerned.
iPhone 7 Plus, iOS 10.2, 32 GB