SIM Not Supported Iphone 7 plus

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Level 1

8 points

SIM Not Supported Iphone 7 plus

Hello everyone,

I got the new iPhone 7 plus 32 GB from Amazon over a month ago, I made sure it was fully unlocked so I could use it in my home country Venezuela (Asking the seller), after receiving the phone and start the activation process, it asked me to choose a carrier from a list of US carriers (I picked T-Mobile randomly from all of them), I thought it was just a step on the whole process but after completing the activation, I put in my nano sim (From Movistar Venezuela) and a message popped up saying: "SIM NOT SUPPORTED".

I conctated the seller and he says there was a mistake and they sent me an unlocked phone but just for US carriers (I can choose the US carrier I want the phone to be locked to when turning it on for the first time) which I think it's nonsense from my outlook.

I've tried everything (other nano sims from all Venezuelans carriers), I got a T-Mobile nano sim to see if it was recognized and it worked (With no service of course, since I'm not in the US), as my last try I orderd an unlocking code from a website and they told me it was not possible since they couldn't find the phone in their database.

Have some else experienced something like this? Could you get this fixed?

I contacted apple support and they could not do anything either, I'm really concerned.

iPhone 7 Plus, iOS 10.2, 32 GB

Posted on Dec 29, 2016 12:46 PM

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Answer 1

Best reply

KiltedTim

Level 10

196,119 points

Dec 29, 2016 1:01 PM in response to justheng17

You did NOT buy an unlocked phone. You apparently bought a phone that was originally sold under the US reseller flex policy, but was not activated at the time of sale.

It can ONLY be activated on a US carrier and it will lock to carrier used to activate it.

Return it for a refund. Amazon is NOT an authorized source for iPhones. Buy an iPhone intended for use in your country from an authorized source.

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Answer 2

Dec 29, 2016 12:57 PM in response to justheng17

Have a look at this

http://www.apple.com/iphone/LTE/#iphone-7-iphone-7-plus

Simular to power outs, different regions use different types

in your situation it appears you purchased an iPhone for a region that is not yours

You could try this

hold the home and sleep/wake button for 6 seconds

then attempt setup again

use could use roaming

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Answer 3

KiltedTim

Level 10

196,119 points

Dec 29, 2016 1:04 PM in response to hercules-king

Sorry. You don't know what you're talking about. No amount of resetting is going to magically unlock the phone.

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Answer 4

Dec 30, 2016 8:28 AM in response to KiltedTim

It is you that is incorrect, you did not read my post

clearly resetting the iPhone will not work as it is region locked and most likly has the LL region(use and canada) on model number

but what it will do is allow them to insert one of those regions cards while using roaming, i have done it before and it works

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Answer 5

KiltedTim

Level 10

196,119 points

Dec 30, 2016 9:27 AM in response to hercules-king

Sure. They can just run down to their local AT&T or Verizon shop and pick one up, then sign up for a plan that has international roaming... Oh wait... that's right... they don't have stores in Venezuela!

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Answer 6

Dec 30, 2016 9:33 AM in response to justheng17

Hi

Return iPhone buy one from apple .

Cheers

Brian

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Answer 7

Dec 30, 2016 9:47 AM in response to KiltedTim

Justheng you could get a "one sim" the same way you connected to the internet on amazon and have it delivered to you.

This worked very well for me before. one thing I do agree with is in the further purchase from authorised resellers

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Answer 8

justheng17 Author

Level 1

8 points

Dec 30, 2016 11:24 AM in response to hercules-king

Hi, I've seen in other posts that getting a sim card from Verizon to activate the phone for the first time will leave the phone unlocked since Verizon does not lock phone to their carrier. So, I'm thinking about getting one sim card and try. Will this work?

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Answer 9

Dec 30, 2016 11:33 AM in response to justheng17

Yes justheng,I cannot guarantee verizon do not lock, but regarding the one sim and roaming I can, I did this myself while on a working holiday and it worked just fine

Just a bit of outside the box thinking

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Answer 10

justheng17 Author

Level 1

8 points

Dec 30, 2016 11:42 AM in response to hercules-king

I reached out to Verizon and they said they do not lock phone they don't sell theirself. So I think it deserves a try. I'll let you guys know the result. If it doesn't work I will send the phone back for a refund. Thank you for your responses.

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Answer 11

Jahsen1

Level 1

4 points

Mar 3, 2017 11:58 AM in response to justheng17

Did you resolve this issue

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