Cursor slow to wake up

Question

Level 1

12 points

Cursor slow to wake up

I have a Mac Pro purchased a couple months ago and have been having an ongoing problem with the mouse cursor not "showing up" when I turn on the machine. After booting, the login screen comes up, but the cursor doesn't wake up. I thought it was the Magic Mouse 2 - but I have since replaced it with a corded mouse (the Apple branded corded mouse) and still have the same problem. I will click on the mouse, jiggled the mouse and even "roll" the button on the new corded mouse, and it still takes anywhere from 5 to 10 minutes for the cursor to even appear.

Is this a simple fix in my settings somewhere? Has anyone else encountered this issue? Any help would be appreciated.

thank you!

Posted on Dec 29, 2016 1:19 PM

Reply

Answer 1

Top-ranking reply

sterling r

Community Specialist

Dec 30, 2016 2:06 PM in response to jplekvin

Hey jplekvin,

Thanks for being a part of Apple Support Communities.

I understand that your mouse cursor will not appear on your user's login screen for upwards of 5-10 minutes. To first get this issue isolated down to the cause, please boot your Mac into safe mode first, and see if the issue persists:

To start up in safe mode:

Start or restart your Mac, then immediately press and hold the Shift key. The white Apple logo appears on your display. If you don't see the Apple logo, learn what to do.

Release the shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.

To leave safe mode, restart your Mac without pressing any keys during startup.

Try safe mode if your Mac doesn‘t finish starting up

If it continues in safe mode, then restart your computer normally, and test this in a new user account:

Use another account for testing

If another user account is already set up on your Mac, you can simply log out of your account (Apple menu > Log Out) and log in with the other account. But the best way to test is with a newly created account:

Choose Apple menu () > System Preferences, then click Users & Groups.

Click , then enter an administrator name and password.

Click the Add button (+) below the list of users.

Complete the fields shown for a Standard or Administrator account, then click Create Account (or OK).

If you plan to test with any of the documents in your own account, make those documents available to the new account. Drag them to the Shared folder of the Users folder on your hard drive (~/Users/Shared). You can then move them to other folders after you log in as the new user.

Then log out of your account and log in with the new account:

Choose Apple menu > Log out.

At the login window, log in with the name and password of the new account. If you're also asked to sign in with an iCloud account or Apple ID, skip that step.

Now try to reproduce the issue in the new account.

How to test an issue in another user account on your Mac

Take care.

Reply