You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airpods fail with phone calls after second BT connection, like a car

I have an iPhone 7 (iOS 10.2) and two different sets of Airpods (Mine & wife's) that I have tested this on.


Long story short, when my vehicle connects to my iPhone and I need to have a private conversation in the car during a call, I tried to use my Airpods. (previously would use earpods)


I can see they are connected when looking at audio options - Car, Airpods, Speaker, and Phone. When selecting Airpods, I cannot hear the caller and they cannot hear me either. I can toggle between audio sources and all is OK, just not Airpods.


After this failure occurs, the Airpods will never again work for phone calls (but music still works, which is odd). Also, Siri cannot hear me either.


The only work around I have found is rebooting the phone. If I need a private conversation in the car, I have to disable my vehicles BT, use Airpods and call the person back. If both devices ever connect at the same time, the error returns consistently and constantly until rebooting. - No audio for phone calls


This failure is repeatable every time. I have tested with two different sets of Airpods to confirm that I did not have a defective set of Airpods. Very frustrating.

AIRPODS, iOS 10.2, iPhone 7

Posted on Dec 29, 2016 3:58 PM

Reply
22 replies

Oct 10, 2017 2:45 PM in response to Vetter1

Though annoying this makes sense in that the AirPods do not play nice with other bluetooth devices connected at the same time. It works to reboot the phone because when rebooting the other bluetooth devices haven’t connected yet though the AirPods have. Long story short, you need to turn off/disable other bluetooth connected devices to the phone to make calls with the AirPods. At least there’s a work around until a software update fixes the issue. For months I didn’t know the culprit so I could rarely make calls.

Airpods fail with phone calls after second BT connection, like a car

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.