icloud activation lock

The request for my login details are required when i try to restore the ipad using my computer's itunes. Meaning I can't even manage to restore it. It's basically a block right now

I found the link of many others experiencing the exact same issue (buying first hand devices but the devices are linked to icloud accounts which aren't theirs) This is the link: http://forums.macrumors.com/threads/users-report-some-iphone-7-and-6s-models-act ivation-locked-with-wrong-apple-ids.2004…

I can't reset the settings through the ipad or the computer. Basically when you turn on the device the activation lock comes out, and you have to enter your email and password to continue. You're stuck on just that screen. I've entered my details, and it says that my account is not linked with the device. I bought it first hand and have only used my own details on the device. In the link above are many more people facing the same issue, but so far I haven't seen a solution. They're just as confused as I am.

I've tried calling the apple support numbers on the apple website. (I'm from Australia but currently in Malaysia for holidays). I called the Australian number but it's full of ads asking me to buy things (not sure why? maybe they put the wrong number?) I then called the Malaysian apple number, and the machine said they're currently not in service, and "please go to the website for maintenance help" or something like that.

I am the owner of this iPad. The iPad was bought from an Apple Store. Even opened the plastic wrapping of the box myself. I came across a discussion with someone experiencing the exact same thing, apparently it's been happening to devices running on iOS 10, mostly iPhone 7's

I turned on my iPad two days ago and it just said activation locked. I went to my iCloud account, but the iPad isn't in that account. The email hint that it gives is mine, because I am the only one who uses hotmail instead of gmail in my family. (Hotmail's are pretty out of date now)

I'm also sure that I did not enter the wrong password because I logged into the App Store just fine. I also attempted to enter the wrong password. When I enter the wrong password it says "passcode incorrect", but when I type in the correct password it says "this account is unassociated with this iPad" or something similar.

Also, the iPad is not associated with my iCloud account but still on my list of devices on the Apple webpage when I log in.

I can't turn it off, because when I log in to my iCloud account and find my iPhone app this iPad isn't even linked with my account. But when I go into my list of devices on the Apple webpage when I log in, it's there. My iPad just says the Apple ID I use is unassociated with the iPad. I'm sure it should be the one unless Apple jumbled it up with someone else's because only I use a hotmail instead of gmail in my family. I'm also sure I didn't enter the wrong password because when I entered the wrong password on purpose it said passcode incorrect but when I entered the correct password, it says ID not associated with this iPad. It's a big possibility that Apple jumbled the icloud accounts up, because I came across a few discussions saying their devices do not respond to their ID's even though they bought their devices first hand with Apple as well. Apparently it's been happening to more iPhone 7's and iOS 10 devices

(My iPad runs ios10)

Thanks for the reply! Have tried that but sadly it doesn't work. When I try to restore it, the activation lock turns up on the computer's iTunes screen, and if you don't enter the Apple ID and password, you can't proceed to do anything. Was a good idea though

Thanks for the link, will check if the numbers I dialled were correct. I just hope they can remove it with all the data intact rather than just factory restore it.