User profile for user: Laurentium2
Laurentium2 Author
User level: Level 1
4 points

Verification Code Not Sending To My Phone

To make a purchase, I needed to answer some security questions but I forgot them. I went to reset them, and iforgot said they were sending a verification code to my phone but they haven't. How can I get the code to go to my phone? Thanks for any help.

Posted on Dec 30, 2016 10:50 PM

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User profile for user: CarlosP1228
CarlosP1228
User level: Community Specialist

Jan 1, 2017 10:26 AM in response to Laurentium2

Hi Laurentium2,

I understand you need to reset your security questions for your Apple ID, but are not receiving the verification code. Here are the steps that I would go through when needing to reset your security questions what to do when you are not receiving your verification code.

Get a verification code and sign in with two-factor authentication

If you still can't sign in

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


If you forgot the answers to your Apple ID security questions

Get more help

If you need help resetting your security questions, contact Apple Support.



Please let us know if you need additional assistance, and thank you for visiting Apple Support Communities.

Cheers.
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Verification Code Not Sending To My Phone

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