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Macbook Pro Retina Late 2013 Video Issue

Hello,


Since yesterday, whenever I power on my Mac book Pro the image comes distorted, coming and going, and later on not showing at all. The Mac book however is booting properly. If I connect it to an external Monitor with HDMI it works. After a while the image comes more normal, however there is slight "snowflake" effect (little white snowflakes) all over the screen, very visible in a black or dark background less visible on more white colors. The image also comes and goes dark every once in a while.


Is the LCD defective or the GFX card(s)?


Is this relevant to the issue addressed by apple below (although late 2013 macbook pro is not listed in the affected models)?

http://www.apple.com/support/macbookpro-videoissues/


Video/Photos of the issue:


http://tinypic.com/r/2hwk1nd/9]View

http://i64.tinypic.com/9ier79.jpg

http://i66.tinypic.com/aujeyb.jpg

http://i68.tinypic.com/2rr2ybl.jpg

http://tinypic.com/r/2rm8gtd/9 (see the tiny white dots all over)


Facts:

1) In the external monitor there are no issues found, no snowflake effect or any other issue.

2) Apple hardware test (AHT) when run, reports no issues.


My Mac book Pro details:

MacBook Pro (Retina, 15-inch, Late 2013)

Processor Name: Intel Core i7

Processor Speed: 2,3 GHz

Memory: 16 GB


Graphics/Displays:

Intel Iris Pro:

Chipset Model: Intel Iris Pro

VRAM (Dynamic, Max): 1536 MB

Automatic Graphics Switching: Supported

NVIDIA GeForce GT 750M:

Chipset Model: NVIDIA GeForce GT 750M

VRAM (Total): 2048 MB


Color LCD:

Display Type: Retina LCD

Resolution: 2880 x 1800 Retina

Retina: Yes

Pixel Depth: 32-Bit Color (ARGB8888)

MacBook Pro with Retina display, macOS Sierra (10.12.2), null

Posted on Dec 31, 2016 1:40 PM

Reply
9 replies

Dec 31, 2016 1:47 PM in response to bon_gr

There were certain 2011-2013 MacBooks with video issues. Apple was going to honor a courtesy repair through the end of this month, last I checked. So get it in ASAP to see if yours qualifies.


Here's the link. I would call Apple if they're available today and act quickly because if your MacBook is covered it won't be covered (comped) for the issue much longer per my understanding of the following:


https://www.apple.com/support/macbookpro-videoissues/

Dec 31, 2016 2:02 PM in response to bon_gr

Because the graphics cards are soldered to the board, video issues aren't really fixable short of getting Apple (or an Apple-authorized) repair center involved in some way. Even though Apple's repair program officially includes only the early 2013 Retina models, it can't hurt to call Apple and try your luck anyhow. Apple's approach is to replace the entire board rather than to replace or re-solder just the video card. If the service is not covered and you don't want to be out the even bigger sum of money for a new logic board, there is a service by the seller "bga_repairs" on Ebay where lead solder is used to re-do the connection of the video card to the board (which is supposedly the problem — the lead-free solder Apple used is better for the environment, worse for the longevity of the connection to the board). I can't say for certain if the connection of your graphics card to the board is at issue but if you try your luck with Apple and they won't cover it, you can research the service offered by bga_repairs. They seem to have a lot of positive feedback.

Dec 31, 2016 3:01 PM in response to bon_gr

It's my understanding that Apple Hardware Test is not as thorough as the diagnostic the Apple Store runs so you may want to schedule a Genius Bar appointment. AHT/AHD is good for memory, hard drive and checking that there is power to all the various parts of the logic board. It can report if a fan failed, etc. But my understanding is that video testing is not as comprehensive. It could be your LCD especially if you can run it to an external monitor without an issue. But from the OP it sounds as if there are some problems showing up while externally connected, too, which would point to a graphics card issue. With respect to MacBooks equipped with both discrete and integrated graphics it could be fine one minute (on integrated) and problematic the next (when using the discrete graphics card). This is fairly typical, unfortunately, of what others were experiencing because the failure concerned the discrete (not integrated) graphics. This may help explain why it seems to work at one point but at the point where an app demands access to the discrete graphics card, the glitches surface because, allegedly, the connection to the board is in the early stages of failure. Try downloading and installing https://gfx.io/ to monitor which graphics is in use when the problem occurs. Also, from what I have read, do not disable the automatic switching of the integrated vs. discrete graphics because, per the developer FAQ, apparently when you uncheck that in the System Preferences Pane it actually forces the system onto the discrete card more so than the built-in graphics. (This advice, of course, is applicable to MacBooks that have both discrete and built-in graphics cards.)

Dec 31, 2016 3:07 PM in response to NewsView

In the external monitor there are no issues at all. All the problems are in the built in display. I have installed this utility and the problem appears with both cards. At many points for example the screen goes completely blank. If I connect it to the external display (which initializes the mirroring) then the built in display starts working too, with the snowflakes all over it of course, and the occasional on/off (black screen).

Macbook Pro Retina Late 2013 Video Issue

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