Can't pair Remote app with Apple TV

Question

Can't pair Remote app with Apple TV

I know there are a lot of these questions floating around already but none seem similar to the issue I'm facing. I lost my physical Apple TV (Gen 2) remote and am trying to pair the Remote app (latest version, not the original iTunes remote app). When I open the Remote app it does recognise the Apple TV, I hit "add" and then I'm shown a PIN code to enter into the Apple TV screen. Issue is that the Apple TV doesn't navigate to that screen - I can start the Apple TV by Airplay from my MacBook but then it just sits on the homepage wi..

Surely there is a way to enter a PIN to pair the Remote app without having to use the physical remote first?

Any help would be great, I can't find a replacement remote anywhere nearby so need to persevere with this option.

Thanks!

Apple TV

Posted on Dec 31, 2016 7:33 PM

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Answer 1

Best reply

brenden dv

Community Specialist

Jan 2, 2017 6:02 AM in response to Richoconsidine

Hello Richoconsidine,

After reviewing your post, it sounds like you cannot enter the code on the Apple TV (2nd Generation) because you are missing the remote. I would recommend you read this article and use it to help troubleshoot the issue.

If you have an Apple TV (2nd or 3rd Generation), wait for a four-digit code to appear on your iOS device. Then go to Settings > General > Remotes on your Apple TV, select the name of your iOS device, and enter the four-digit code. If your remote is broken or missing, contact Apple Support.

Set up the Apple TV Remote app
Thank you for using Apple Support Communities. Have a nice day.

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Answer 2

Jan 2, 2017 7:45 AM in response to Richoconsidine

Hi. You can purchase replacement remotes from Apple for a reasonable price. Vendors like Amazon sell clones. You will have to have a remote if you ever change networks, since you'll lose the Remote app then.

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