Mac App Store window menu completely grayed out on my ultimo2014-27“-5K-iMac (Sierra 10.12.2 reinstalled)

Question

Level 1

8 points

Mac App Store window menu completely grayed out on my ultimo2014-27“-5K-iMac (Sierra 10.12.2 reinstalled)

I cannot use the Mac App Store on my iMac anymore, even after having checked the hardware (restart with D-key activated) and after having reinstalled the macOS (German Sierra version 10.12.2) using the second option of the "Dienstprogramme" after rebooting from the Restore Partition (Restart with Cmd-R pressed). No such problems on my older MacBookPro Retina (same Sierra version running on the same network). What else can I do on my iMac? Please help. Thank you in advance.

iMac (Retina 5K, 27-inch, Late 2014), macOS Sierra (10.12.2)

Posted on Jan 2, 2017 9:43 AM

Reply

Answer 1

BDAqua

Level 10

250,409 points

Jan 2, 2017 12:27 PM in response to Frank_Al_M

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

Reply

Answer 2

Frank_Al_M Author

Level 1

8 points

Jan 5, 2017 5:32 AM in response to BDAqua

Thank you very much for your answers to both of my mails ( [u1idb5-a4odx-ikmol] and [u1idb5-a4odx-ikmok] ) about my trouble (I had not understood the logic on this internet site well, for me, English is a foreign language).

I am sorry, but your tip does not work. I believe that it cannot be a systemic error of my network, because I can reach the Mac App Store on my MacBook Pro 15" Pro linked to the same ethernet network.

Whilst Safari runs very slowly, Firefox and Thunderbird work normally. Presumably, I will have to see my "computer doctor" (an authorised Apple reseller in Munich).

Nevertheless, thank you very much for your help.

Reply

Answer 3

BDAqua

Level 10

250,409 points

Jan 5, 2017 7:26 AM in response to Frank_Al_M

OK, good luck, I do think some local help will be better. 🙂

Reply