YouTube only works on my guest network

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Level 1

8 points

YouTube only works on my guest network

Hopefully is the correct area, the short story is I can only watch youtube videos on my guest network. However this only occurs on the mobile devices in our network. YouTube videos stream fine on the iMac. We have a first gen iPad Air running iOS 10.2, iPhone 6s running iOS 9, an iPad 4 running iOS 10.2 & a couple iPods for the kids running whatever it is they are running

I Have 2 AirPort Extreme's model 1354a, they are from 2009ish. One running as an network extender. I have the standard g band, the 5ghz & the guest network enabled. We run DNS through open dns.com, keeps the boobies away from the kids.

All the mobile devices in the house are unable to play YouTube videos unless they are connected to the guest network. The iMac & Mac mini work fine on any network. I have installed the latest firmware in the routers, then I uninstalled it because there was no change. I deleted an reinstalled the app. I have run the app with and without being signed in. I tried turning off IPv6 with no change,

If anyone has ideas I am open to suggestions.

thanks for your support.

iPad Air Wi-Fi, iOS 10.2

Posted on Jan 3, 2017 8:01 PM

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Answer 1

Hatemac795 Author

Level 1

8 points

Jan 4, 2017 2:09 PM in response to LaPastenague

It was a good attempt:) I started form scratch on both routers, re did my entire network. No change:( Still can't youtube on the "regular" network or the "N" band. Just to clarify, I CAN youtube from the iMac, via Safari.

I'm using Mediacoms' DNS servers now. I will eventually go back to OpenDNS though, their filters are required in my home, lol.

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Answer 2

Jan 4, 2017 3:47 PM in response to Hatemac795

Pretty obvious .. the traceroute to youtube succeeds on the guest network and fails on the main network.

Make a change to the AE that is working as router.. instead of using 10.0.1.x network.. in the NAT.. change it to 192.168.1.x

You do it via the Network options tab.. in DHCP which is strange.. but how Apple do stuff.

Just see if that makes a difference.. I don't like seeing 10.x.x.x addresses in your traceroute.. things get very confused.. it might work on the guest network because it is using 172.16.x.x address.

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Answer 3

Jan 3, 2017 9:49 PM in response to Hatemac795

You need to give us the whole network picture..

What modem do you have?? Make and model please.

Who is your ISP? Do they support or require IPv6?

Where did you setup opendns?

I suspect the DNS is causing the problem.. to check simply remove it and use a standard setup to see.

A few screenshots from your airport setup might help..

But I would like to see what DNS a client wireless device that is having the problem gets.. when using it cannot use youtube and when it can..

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Answer 4

Hatemac795 Author

Level 1

8 points

Jan 4, 2017 5:50 AM in response to LaPastenague

Thompson dcm467

mediacom

we have a had an opendns account for almost 7 years without issue.

ill try googles servers today... The guest network works fine, it would use the name dns servers as the other networks. In fact it's all the same network from the same router.

I will provide better network details later as well.

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Answer 5

Hatemac795 Author

Level 1

8 points

Jan 4, 2017 8:34 AM in response to Hatemac795

I turned off ipv6..all is well. Not sure what that has to do with anything. Or why I could ONLY watch videos on the guest network, AND why it was ONLY on our mobile devices??!

I tried using Googles DNS servers without change.

This issue popped up about a month ago without warning. I may go back to firmware revision 7.6 just for giggles.

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Answer 6

Jan 4, 2017 12:28 PM in response to Hatemac795

It is really odd one.. I cannot see why the change.. and if it was a major problem there should be loads of people having the same problem.

I have often found issues on the older airports with later firmware.. I think the latest update did not actually improve things on my setup at all.. I run a pair of gen5 AE.. something similar to yours .. no guest network and I have no issues with youtube. 7.6.3 worked very well to me.. and even 7.5.2 which may not even be available as a firmware to go back to. You should factory reset after downgrading firmware and reconfigure the units from scratch.

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Answer 7

Jan 4, 2017 2:25 PM in response to Hatemac795

Hmmm.. strange one.. I don't have any explanation.

My solution at this point would be to bypass the problem.. ie replace the AE as main router and use something that has actual controls and actual logs and actual web pages.. so some sort of checking would be possible. Unfortunately when things go wrong on a airport.. there is NO WAY to find out what.. because Apple believe their stuff is perfect and never fails and therefore end users have no need for logs and route tables or anything.

I would be interested in your traceroute ..

So via your guest wireless.. do a traceroute via terminal to youtube.

From a computer connected to your normal wireless.. do the same..

Are there any differences??

If not then clear the cache in whatever web browser.. clear all the history. Make sure your cookies are turned on. ie all the normal stuff you do when pages don't load.. and see what is happening.

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