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my app camera doesn't work... but the camera works in others apps

Iphone 6 plus 64gb

IOS 10.2.1

I tried a hard reset, i close the app

Posted on Jan 3, 2017 9:08 PM

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Question marked as Top-ranking reply

Posted on Jan 3, 2017 9:10 PM

One thing you can try is backing up your device. Once it is backed up you can restore it in two ways.

Restore your device from an iCloud backup

  1. Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
  2. Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.
    User uploaded file
  3. Sign in to iCloud with your Apple ID.
  4. Choose a backup. Look at the date and size of each and pick the most relevant. After you choose, the transfer starts. If a message says that a newer version of iOS is required, follow the onscreen steps to update (If you don't see onscreen steps to help you update, learn what to do).
  5. When asked, sign in to your Apple ID account to restore your apps and purchases (If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each). If you can’t remember your password, you can tap Skip this Step and sign in later.
  6. Stay connected and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.
    User uploaded file
  7. Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete.


Restore your device from an iTunes backup

  1. Open iTunes on the Mac or PC that you used to back up your device.
  2. Connect your device to your computer with a USB cable. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  3. Select your iPhone, iPad, or iPod touchwhen it appears in iTunes. If your device doesn't appear in iTunes, learn what to do.
    User uploaded file
  4. Select Restore Backup in iTunes. If a message says that your iOS device's software is too old, learn what to do.
  5. Look at the date and size of each backup and pick the most relevant.
  6. Click Restore and wait for the restore time to finish. If asked, enter the password for your encrypted backup.
    User uploaded file
  7. Keep your device connected after it restarts and wait for it to sync with your computer. You can disconnect after the sync finishes.
4 replies
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Question marked as Top-ranking reply

Jan 3, 2017 9:10 PM in response to Dgomez_

One thing you can try is backing up your device. Once it is backed up you can restore it in two ways.

Restore your device from an iCloud backup

  1. Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.
  2. Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.
    User uploaded file
  3. Sign in to iCloud with your Apple ID.
  4. Choose a backup. Look at the date and size of each and pick the most relevant. After you choose, the transfer starts. If a message says that a newer version of iOS is required, follow the onscreen steps to update (If you don't see onscreen steps to help you update, learn what to do).
  5. When asked, sign in to your Apple ID account to restore your apps and purchases (If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each). If you can’t remember your password, you can tap Skip this Step and sign in later.
  6. Stay connected and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.
    User uploaded file
  7. Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete.


Restore your device from an iTunes backup

  1. Open iTunes on the Mac or PC that you used to back up your device.
  2. Connect your device to your computer with a USB cable. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
  3. Select your iPhone, iPad, or iPod touchwhen it appears in iTunes. If your device doesn't appear in iTunes, learn what to do.
    User uploaded file
  4. Select Restore Backup in iTunes. If a message says that your iOS device's software is too old, learn what to do.
  5. Look at the date and size of each backup and pick the most relevant.
  6. Click Restore and wait for the restore time to finish. If asked, enter the password for your encrypted backup.
    User uploaded file
  7. Keep your device connected after it restarts and wait for it to sync with your computer. You can disconnect after the sync finishes.
Reply

Feb 16, 2017 4:08 AM in response to Stijn_Van_Herzele

Hello, there is no way to remove the camera app on your phone. The next best thing you can do is make a backup and restore the phone to the backup. Since there is more than one person having this problem you can report it to apple themselves.

http://www.apple.com/feedback/iphone.html

Reply

Feb 15, 2017 10:59 PM in response to Dgomez_

He Dgomez, did you manage to fix this issue.

My daughter just has the same issue on her iPhone SE. Camera app won't work to take pictures. But the other apps like what's app and other "camera" or selfies apps do work, so it's not a hardware problem.

Any idea how camera app can be removed and installed again?

Reply

my app camera doesn't work... but the camera works in others apps

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