I just downloaded the new Netflix app on my iPad, and cannot view anything except in "portrait" mode, which is pretty much useless for a movie. The screen won't "rotate" to landscape as usual when I turn the iPad. I tend to keep the iPad on my keyboard (horizontally oriented) and plugged in. Any suggestions?
Thanks,
Elyartist
iPad Air 2 WiFi, Cellular
Just to clarify, this App: DVD Netflix on the App Store, did not rotate and was an iPhone only app. Since I posted stating that back in January, it has been updated and is now optimized for iPad and it rotates there as well. Though it only lets you order DVDs and blu-rays for delivery to your home.
This App: Netflix on the App Store which is the regular Netflix App, has always rotated on the iPad.
Just to clarify, this App: DVD Netflix on the App Store, did not rotate and was an iPhone only app. Since I posted stating that back in January, it has been updated and is now optimized for iPad and it rotates there as well. Though it only lets you order DVDs and blu-rays for delivery to your home.
This App: Netflix on the App Store which is the regular Netflix App, has always rotated on the iPad.
Glad others have checked as well. Thank you as I was going crazy trying to figure it out for my handicapped daughters iPad. Screen rotates for everything but Netflix. What a pain. Am going to check to see if their is a different Netflix to download.
I use Netflix on my iPad Air 2 and I ONLY use landscape mode on my device, period - unless the app is designed for portrait orientation only. As stated, iPhone Apps behave that way. It should work in Landscape mode.
A Screenshot from the App Store shows it being used in landscape mode.
Elyartist wrote:
I called Netflix and was told that the app itself is only portrait oriented,
That's not really correct.
Netflix on iPad is able to rotate just fine to landscape.
Netflix on an iPhone is restricted to Portrait only however. Though watching something full screen will rotate it to Landscape.
If Rotation is not locked at the system level as explained above, then you may have downloaded the iPhone version by mistake, though I do not see any way to do that.
Can you take a screenshot of the Netflix screen and post it here so we may confirm?
Hi. Two thoughts. First, is it possible you installed an iPhone version of the app? You control the app store search by selecting iPad only. Second, try a restart, like this
1. Press and hold the Sleep/Wake button until the red slider appears.
2. Drag the slider to turn your device completely off.
3. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Does rotation still work normally on the Home screen and in other apps? Some iPad Air 2 uses have reported random rotation lock since iOS 10.1.1.
Does the screen rotate outside of the App? In other Apps?
If not its possible you have rotation lock enabled.
Swipe up from the bottom of the screen, and look for the icon that has an arrow around a lock and make sure its not turned on. It will have an orange background if its turned on.
I'm not sure whether I installed the iPhone version or the iPad version. I guess I'd have to uninstall it and retry to be able to figure that out. But in the meantime, I've done some other searching on this forum and I am not the only person with this particular issue. I called Netflix and was told that the app itself is only portrait oriented, but when I select a movie, the app will reorient to landscape mode. This seems like an app mistake to me, and I'm hoping that all the other complaints will result in a "fix." Meanwhile, I may try isolating whether the app itself is for iPad or iPhone. Thanks! Katrina
I take your word for it. Since I already have the app, I can't determine if there are separate versions of the app or if the app just behaves differently on each device per the app thinning scenario. When I go to the App Store and select the iPhone version only, it shows me the same thing as when I select the iPad version only.
In any event, it should work in landscape mode.
HHere is a screenshot of Netflix playing on my iPad Air 2 in landscape. It's dark but you can make it out.
As far far as I can tell, it's the same app for the phone and the iPad.
Demo wrote:
As far far as I can tell, it's the same app for the phone and the iPad.
The iPhone version does not rotate until something is played though. The general interface is portrait only.
Since you're on iPad, and the app is portrait-only, I assume the video player appears as a small screen in the app window. Making the player full screen may make it switch to landscape.
Yeah its strange, seems to act differently depending on device.
I have the app on my iPhone and iPad, and the iPhone does not rotate, while the iPad does.
I should have been clearer in my earlier question. The app in question is the "DVD" app offered by Netflix. The regular Netflix app does, indeed, work in landscape mode.
Your response is the same that I got from the folks at Netflix. The "general interface" is portrait, but I was assured that when I actually played a movie I would view it on landscape mode.
The DVD Netflix app is in fact iPhone only. it will work on an iPad, but its not designed for iPad. It also does not support rotation.
Viewing new Netflix app on iPad
