Why wont Apple TV app load

I have downloaded 2 seasons of Big Bang Theory to my iPad to watch during lunch when I am on the road. The app WILL NOT LOAD even though the seasons are DOWNLOADED to my iPad. Once I connect to a wifi source my episodes will load and I can turn off wifi and watch normally..but what if I am not near one? Whats the point of downloading episodes then??

iPad, iOS 10.2, null

Posted on Jan 5, 2017 9:15 AM

Reply
3 replies

Jan 5, 2017 9:33 AM in response to flatblacksheep

I Agree, what is the point of downloading? I think this is a bug that has been discussed here recently. This isn't a fix, but see if this works for you. It works for me this way. BTW, movies work OK. TV shows don't seem to want to work without this workaround.


Tap on the show that you want to play. In the next screen, tap on the title of the episode.


User uploaded file


When I tap on the title, I get this screen and I can tap on the white arrow in the screen to play the show.

User uploaded file


Report this in Apple feedback.

http://www.apple.com/feedback/ipad.html

Jan 5, 2017 12:56 PM in response to Demo

My iPad doesnt even get this far. Its a completely blank page with the loading icon which eventually just stops and nothing happens.

It does not display any of my movies or TV shows; just a blank white screen.

There is something wrong with mine specifically I believe as it just started adding the prefix "TV.APP." or something similiar to the beginning of clickable links.


Will post screen shot after work if I can.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why wont Apple TV app load

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.