I need some help please?

Question

Level 1

5 points

I need some help please?

I bought 2 IPhone 7 and I got massages from Apple which is

Thank you for your recent order with the Apple Online Store. We appreciate your business.

We are unable to complete your order. We do not ship to freight forwarder addresses. Therefore your order has been cancelled. While you may see a pending authorization on your account, you will not be charged and that pending authorization will drop off in accordance with your banks policies. Please contact your bank for an exact timeframe.

I couldn't understand what's ru

Posted on Jan 5, 2017 1:02 PM

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Answer 1

deggie

Level 10

167,525 points

Jan 5, 2017 9:27 PM in response to abo leen

I can't explain why your items made it through before but Apple has a policy to not ship to shipping forwarders. You will have to take it up with them.

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Answer 2

Jan 5, 2017 1:11 PM in response to abo leen

What is it you don't understand? Your order was canceled because you gave an address Apple won't ship to. You are not going to be charged. However, you may see an authorization, sometimes called a "hold" on your card for the amount of the phone. It will be removed in a relatively short period of time. How long that time is depends on your bank. You can call your bank and ask them.

It sounds as if you were trying to buy an iPhone and have it shipped to a different country. That's really not a great idea. You may think you're saving money, and you may be upfront. However, the warranty on the phone is only valid in the country it was intended for sale in. If you have problems later on, it could get very expensive.

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Answer 3

abo leen Author

Level 1

5 points

Jan 5, 2017 3:49 PM in response to IdrisSeabright

The problem is I bought 2 IPhone from Apple 2 weeks ago and it's shipped out to my home. With the same freight forwarder addresse,witch is Aramex ( shop and ship) so why now they said we can't

ship to freight forwarder addresses.

That's weird.

And this is the bill for last 2 IPhone. They Accepted everything.

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Answer 4

abo leen Author

Level 1

5 points

Jan 5, 2017 3:51 PM in response to abo leen

The problem is I bought 2 IPhone from Apple 2 weeks ago and it's shipped out to my home. With the same freight forwarder addresse,witch is Aramex ( shop and ship) so why now they said we can't

ship to freight forwarder addresses.

That's weird.

And this is the bill for last 2 IPhone. They Accepted everything.

Reply

Answer 5

deggie

Level 10

167,525 points

Jan 5, 2017 4:10 PM in response to abo leen

There are official resellers of iPhones in Saudi Arabia that Apple has contracts with. It is there policy not to sell between various international zones. And as you were previously told if you have a warranty issue with your iPhone you will have to come to the US for service on that phone.

It is very logical.

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Answer 6

abo leen Author

Level 1

5 points

Jan 5, 2017 4:21 PM in response to deggie

There are official resellers in my area and they can't shipping any Stuff to my addres. Because of that I prefer to pay from Apple direct and Aramex they can send my stuff to my house very fast.

About warranty I don't care. If anything happens I know how to fix it or I can pay another one. Also I am using iPhone since iPhone 3, it's never happened any problems with me.

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Answer 7

abo leen Author

Level 1

5 points

Jan 5, 2017 4:23 PM in response to abo leen

Sorry I mean There are official resellers but in my area there is nothing.and they can't shipping any Stuff to my addres. Because of that I prefer to pay from Apple direct and Aramex they can send my stuff to my house very fast.

About warranty I don't care. If anything happens I know how to fix it or I can pay another one. Also I am using iPhone since iPhone 3, it's never happened any problems with me.

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Answer 8

deggie

Level 10

167,525 points

Jan 5, 2017 3:59 PM in response to abo leen

Aramex is a shipping forwarder. Apple will not ship to a shipping forwarder. Mistakes sometimes happen and the others you mention may have slipped through.

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