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when i shut the airpod case it disconnects from my phone

I connect the AirPods then when I shut the case it's not connected anymore. And I have to keep reconnecting.

Posted on Jan 6, 2017 4:23 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2017 1:13 PM

Let me see if I understand you correctly...

  1. You take your fully charged AirPods out of their case
  2. You "connect" them to your iPhone and put them in your ears
  3. You are sure they are working correctly by hearing some sort of content through them
  4. You close the AirPod CASE = empty of AirPods
  5. The AirPods lose their connection to your iPhone at that moment

Does that describe your issue?

OR

Is chris_g1 correct when he assumes that your AirPods are IN THE CASE when you shut it?

3 replies
Question marked as Top-ranking reply

Jan 7, 2017 1:13 PM in response to Sde1985

Let me see if I understand you correctly...

  1. You take your fully charged AirPods out of their case
  2. You "connect" them to your iPhone and put them in your ears
  3. You are sure they are working correctly by hearing some sort of content through them
  4. You close the AirPod CASE = empty of AirPods
  5. The AirPods lose their connection to your iPhone at that moment

Does that describe your issue?

OR

Is chris_g1 correct when he assumes that your AirPods are IN THE CASE when you shut it?

Dec 17, 2017 3:36 PM in response to ChitlinsCC

If I may wheigh in on this, I just got my AirPods and after using them for pretty much the entire day I figured out a couple of things. First of all AirPods (not the case, just the buds) are wireless, not Bluetooth, the Bluetooth audio is actually the case itself which then bounces audio back to the buds themselves so if you happen to be listening to music and you forget the case at home you’ll soon realize they disconnected. The other thing is the case cannot be charging while you’re listening to music on the AirPods. As soon as you charge the case it immediately disconnects the buds.

Sorry if it’s a bit of a late reply, but I figured this is my best guess at it.

Jan 7, 2017 11:58 AM in response to Sde1985

Hi Sde1985,


I understand that when you close your AirPods case, it disconnects from your iPhone. This behavior is normal as your AirPods charge and shut down when they are placed in the case and closed. Please have a quick look at the information below for more details.


Use your AirPods​


Charge your AirPods and case
To charge your AirPods, put them in the case and close the lid. AirPods shut down and charge whenever they're in the case.
You can charge both your AirPods and the case by plugging the case in to an Apple Lightning to USB cable. Learn more about charging.



Thanks for using Apple Support Communities to post your question. I hope this information is helpful.


Have a nice day.

when i shut the airpod case it disconnects from my phone

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