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Airpods drop bluetooth connection to Iphone 6s Plus

I have two iphones, a 6s plus and a 7. AIrpods are working perfectly on the 7 with no issues at all BUT.. on the 6s Plus they keep dropping connection when making phone calls. Work perfectly well listening to music. I've called Apple Help - to be honest.... useless. They told me to back up phone and then restore, this took ages and didnt fix the problem. Then called back and told they would run diagnostics - this unearthed nothing. Now told to take phone into a store (nowhere in a 100 mile radius has an appointment for nearly a week) and they would then send phone away for repair. Bear in mind they had already told me there was nothing wrong with the phone.. so what are they repairing. Question - DO airpods work with Iphone 6S plus (all features) in reality OR do they work just with Iphone 7..


Any thoughts welcome.

iPhone 6s Plus, iOS 10.2, Airpods

Posted on Jan 6, 2017 3:07 AM

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Posted on Jan 8, 2017 6:18 AM

I am having the same problem on a 6s. I spoke to AppleCare, they had me reset network settings, force quit all apps & reboot phone, forget the AirPods & re-add them, none of these fixed the problem. They then sent me to an Apple Store where they said they would replace them, they called me a few days later and they had a replacement pair. The replacements do the same thing. Not sure where to go from here except wait for "fix".

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Jan 8, 2017 6:18 AM in response to Marquas

I am having the same problem on a 6s. I spoke to AppleCare, they had me reset network settings, force quit all apps & reboot phone, forget the AirPods & re-add them, none of these fixed the problem. They then sent me to an Apple Store where they said they would replace them, they called me a few days later and they had a replacement pair. The replacements do the same thing. Not sure where to go from here except wait for "fix".

Jan 8, 2017 6:19 AM in response to Todd Del Priore

so... i got a call back from Apple re this. I managed to prove there was nothing wrong with the Airpods themselves as they work perfectly on my Blackberry and my wife's Iphone 7. They claim there is an issue with the strength of bluetooth signal from my iphone 6s plus... They are investigating with the Iphone product team this weekend. Will see what they come back with.

Jan 10, 2017 2:29 PM in response to Marquas

I used the AppleSupport App on my iPhone and initiated another case to follow up that the replacements have the same problem. Got escalated to a senior engineer who gave me his hours and Apple email address to work through this. Next step is to restore my iPhone and set up from backup and see how it goes. This thread now has 10 pages bit.ly/airpodswoes

Airpods drop bluetooth connection to Iphone 6s Plus

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