Frequent kernel panic

Question

Level 1

13 points

Frequent kernel panic

Hi, I'm having a big issue, my MacBook Pro 2016 13" was running fine for a couple of months until I installed a software from Avid called Pro Tools First, I removed it but my laptop was still having the kernel panics, I used the recovery and completely wiped out the whole system and installed a fresh copy of my OsSierra, everything was running fine during the day, I installed Google Chrome, Xcode Tools and AtomIO, After that it happened again.

- The check disk util says that the hard drive is fine.

- Already used the diagnostics tool (Restart + D button)

- Im running on a clean install

And its the same kernel panic report as the one I was having before the clean install (almost 100% sure).

Sat Jan 7 01:01:37 2017

*** Panic Report ***

panic(cpu 2 caller 0xffffff7f868c953f): nvme: "Fatal error occurred. ID=0x843 ARG1=0x70cf ARG2=0x23 ARG3=0x27 EDD0=0x10600000 EDD1=0x100000 EDD2=0x0 EDD3=0x1d400000 EDD4=0x0 EDD5=0x0 EDD6=0x0 EDD7=0x0. NAND Vendor=0x1, DRAM Vendor=0x2, SSD Capacity=256GB, FW Revision=12.93.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFami ly/IONVMeFamily-234.30.5/IONVMeController.cpp:4632

Backtrace (CPU 2), Frame : Return Address

0xffffff91131cbcc0 : 0xffffff80054f211c

0xffffff91131cbd40 : 0xffffff7f868c953f

0xffffff91131cbe90 : 0xffffff8005ac3480

0xffffff91131cbf00 : 0xffffff800552a28a

0xffffff91131cbfb0 : 0xffffff80054a0af7

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[4E988828-4656-393F-8010-ED3A20AE9702]@0xfffff f7f868b9000->0xffffff7f868ebfff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[3822FBDE-419D-323E-BAAC-78C0D6 DCC7CA]@0xffffff7f8611b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[6F8D3ACB-27CB-3B57-9E06-53E377762F5C]@0xffffff 7f85d32000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[6F4404D6-8625-35CA-AEB6-6ECD7B64FA52]@0xfff fff7f868ae000

dependency: com.apple.iokit.IOStorageFamily(2.1)[3238C6A2-A948-378E-9C53-3883089C1B52]@0xff ffff7f85c50000

dependency: com.apple.iokit.IOReportFamily(31)[B14DC3D3-7250-3DA3-BF50-C666EBEDAF4C]@0xffff ff7f86832000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

16C68

Kernel version:

Darwin Kernel Version 16.3.0: Thu Nov 17 20:23:58 PST 2016; root:xnu-3789.31.2~1/RELEASE_X86_64

Kernel UUID: 8DF81F81-019F-348E-B47E-40A4484B9E21

Kernel slide: 0x0000000005200000

Kernel text base: 0xffffff8005400000

__HIB text base: 0xffffff8005300000

System model name: MacBookPro13,1

System uptime in nanoseconds: 68370244331

last loaded kext at 7124217230: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f87773000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.14

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGraphicsDevicePolicy 3.13.78

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDAHardwareConfigDriver 278.56

com.apple.driver.AppleHDA 278.56

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.2f4

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.driver.AppleIntelSKLGraphics 10.2.2

com.apple.driver.AppleMuxControl 3.13.78

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleCameraInterface 5.57.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.2

com.apple.driver.AppleBacklight 170.9.10

com.apple.driver.AppleMCCSControl 1.2.15

com.apple.driver.CoreStorageFsck 540.30.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.30.3

com.apple.driver.AppleTopCaseHIDEventDriver 104

com.apple.driver.AirPort.Brcm4360 1130.3.1a4

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.2f4

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.2f4

com.apple.driver.DspFuncLib 278.56

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOBluetoothFamily 5.0.2f4

com.apple.iokit.IOSurface 153.3

com.apple.driver.AppleHDAController 278.56

com.apple.iokit.IOHDAFamily 278.56

com.apple.iokit.IOAudioFamily 205.11

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleGraphicsControl 3.13.78

com.apple.driver.AppleSSE 1.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 4.6.1

com.apple.AppleGraphicsDeviceControl 3.13.78

com.apple.iokit.IOAcceleratorFamily2 289.27

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 513.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 513.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2

com.apple.driver.CoreStorage 540.30.1

com.apple.driver.AppleXsanScheme 3

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 197

com.apple.driver.AppleMultitouchDriver 368.7

com.apple.driver.AppleInputDeviceSupport 76.4

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 4.6.1

com.apple.driver.AppleThunderboltDPAdapterFamily 4.6.1

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.1

com.apple.driver.AppleHPM 3.0.9

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleThunderboltNHI 4.1.8

com.apple.iokit.IOThunderboltFamily 6.3.3

com.apple.driver.AppleHSSPISupport 49

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.30.5

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

MacBook Pro with Retina display, macOS Sierra (10.12.2)

Posted on Jan 7, 2017 8:06 AM

Reply

Answer 1

⚠️

Top-ranking reply

Grant Bennet-Alder

Level 10

135,865 points

Feb 19, 2017 7:54 PM in response to santiagovdk

You don't appear to have any known "Bad Actors" running.

You also do not appear to have any 256GB NVME devices, or any such devices at all except your boot SSD. You have the latest 13-in MacBook Pro running the latest software. They replaced your logic board (and all the memory soldered to it) you said. But wait -- In those models, that replaces the SSD drive as well.

This can only mean that Apple is already shipping NVME drives in the 2016 MacBook Pro models. And the 256GB drive it is referring to in the panic report appears to be your current Boot Drive (unless there is another drive you typically use, but did not connect while etrecheck was running).

Go back to the Apple Store or Service Provider and show them the kernel panic reports since the repair. Changing the logic board (including memory and soldered-in SSD) did not fix it, it is still complaining about a 256GB device, and the only 256GB device you have, whether it is ACHI or NVME is the Boot drive.

Whether this is a "sample defect" (a problem in your sample of these computers), a defective spare part, or a wide-ranging Hardware defect or Bug is not your problem. You deserve to have a working computer, and that is not what you currently have. So they need to fix it so you can get your work done.

Reply

Answer 2

santiagovdk Author

Level 1

13 points

Feb 19, 2017 5:46 PM in response to Grant Bennet-Alder

EtreCheck version: 3.1.5 (343)

Report generated 2017-02-19 19:42:41

Download EtreCheck from https://etrecheck.com

Runtime 1:40

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

Random system stall and then a kernel panic

Hardware Information: ⓘ

MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,1

1 2 GHz Intel Core i5 (i5-6360U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 1867 MHz ok

BANK 1/DIMM0

4 GB LPDDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 47

Video Information: ⓘ

Intel Iris Graphics 540

Color LCD 2880 x 1800

System Software: ⓘ

macOS Sierra 10.12.3 (16D30) - Time since boot: about one day

Disk Information: ⓘ

APPLE SSD AP0256J disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 315 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 248.31 GB (219.64 GB free)

Encrypted AES-XTS Unlocked Converting

Core Storage: disk0s2 250.04 GB Online

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 185 Apple tasks

[running] 88 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 171 Apple tasks

[running] 97 Apple tasks

User Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2017-02-17) [Support]

User Login Items: ⓘ

iTunesHelper Application (2017-01-11)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ⓘ

QuickTime Plugin: 7.7.3 (2017-01-11)

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

76% kernel_task

4% WindowServer

3% cloudd

2% bird

2% fontd

Top Processes by Memory: ⓘ

1.81 GB Google Chrome Helper(13)

655 MB kernel_task

451 MB mdworker(21)

213 MB mds_stores

180 MB Google Chrome

Virtual Memory Information: ⓘ

3.62 GB Available RAM

1.94 GB Free RAM

4.38 GB Used RAM

1.68 GB Cached files

777 MB Swap Used

Diagnostics Information: ⓘ

Feb 18, 2017, 04:03:34 PM Self test - passed

Feb 18, 2017, 04:03:34 PM /Library/Logs/DiagnosticReports/Kernel_2017-02-18-160334_[redacted].panic [Details]

Feb 18, 2017, 04:01:10 PM /Library/Logs/DiagnosticReports/Kernel_2017-02-18-160110_[redacted].panic [Details]

Feb 18, 2017, 03:59:27 PM /Library/Logs/DiagnosticReports/Kernel_2017-02-18-155927_[redacted].panic [Details]

Feb 18, 2017, 03:55:05 PM /Library/Logs/DiagnosticReports/Kernel_2017-02-18-155505_[redacted].panic [Details]

Feb 18, 2017, 01:42:44 PM ~/Library/Logs/DiagnosticReports/node_2017-02-18-134244_[redacted].crash

/usr/local/Cellar/node/7.5.0/bin/node

Reply

Answer 3

poikkeus1

Level 4

2,467 points

Jan 7, 2017 10:45 AM in response to santiagovdk

Frankly, I can't be 100% sure.

However, when you try to interpret kernel panics, the first thing you look at is the backtrace - and the first thing on yours is the ioKit. And the only item that's unusual in your list of recent downloads is AtomIO.

I suggest going to the Atom support website, and see if there are other others who have the same problem. Mention the crash/panic report.

Reply

Answer 4

santiagovdk Author

Level 1

13 points

Jan 16, 2017 1:21 PM in response to poikkeus1

It started happening again, it doesn't make sense. Always the same kernel panic log, I've been using a HooToo as my usb bay and now it crashed 3 times when I had the HooToo with one of the Thunderbolt ports (I normally just use one), the strange thing is that I happens also without the HooToo so I really can't be sure.

Reply

Answer 5

pakhalid

Level 1

8 points

Jan 17, 2017 7:25 AM in response to santiagovdk

Hi

If it's any consolation my Macbook Pro Retina early 2015 has recently developed regular panic crashes. I have no third-party software installed and nothing connected to any port yet I keep getting errors. I have done a fresh OS install and even installed and older version of OS, no luck.

Apple diagnosed it to have a failed graphics card, which means a complete logic board replacement (£450+). I'm gutted.

Reply

Answer 6

santiagovdk Author

Level 1

13 points

Feb 19, 2017 12:21 PM in response to poikkeus1

So this is the latest update, they replaced my logic board with the warranty and after a day working with it I had the same kernel panic... any ideas? I'm going again to the shop but has anyone an idea they replaced the whole logic board how is it posible, it could maybe be chrome or node but those are common programs how has no one had this problem?

Reply

Answer 7

Feb 19, 2017 12:40 PM in response to santiagovdk

If you take that report and launder out the hexadecimal addresses, it leaves a different impression in my mind. I do not see any involvement of ATOMIO, just a failing NVME Driver or NVME Drive:

*** Panic Report ***

panic(cpu 2 caller ): nvme: "Fatal error occurred.

NAND Vendor=0x1, DRAM Vendor=0x2, SSD Capacity=256GB, FW Revision=12.93.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFami ly/IONVMeFamily-234.30.5/IONVMeController.cpp:4632

Backtrace (CPU 2), Frame : Return Address

...

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)

dependency: com.apple.iokit.IOPCIFamily(2.9)

dependency: com.apple.driver.AppleEFINVRAM(2.1)

dependency: com.apple.iokit.IOStorageFamily(2.1)

dependency: com.apple.iokit.IOReportFamily(31)

BSD process name corresponding to current thread: kernel_task

So that says to me the NVME Driver got into situation where recovery was impossible, and could not proceed, so pulled the kernel panic alarm.

Reply

Answer 8

santiagovdk Author

Level 1

13 points

Feb 19, 2017 1:09 PM in response to Grant Bennet-Alder

Yes now I'm sure that it's no atoms fault, but do you think it's a software issue? I had the whole logic board replaced. I worked with the mbp during December perfectly and it started happening in January after I used once Ávid Pro Tools with a port hub for my scarlet solo interface but I had a whole logic board replacement and haven't used the hub nor that software anymore.

Reply

Answer 9

santiagovdk Author

Level 1

13 points

Apr 4, 2017 1:13 PM in response to Grant Bennet-Alder

The problem appears finally to be fixed, Apple changed my Logic Board and SSD drive, they think it was a cascade issue. When the SSD failed the Logic Board failed too. Now it's been almost a whole week and still no kernel panics. Thankfully my warranty had it all covered. Thank you really much for you help.

Reply

Answer 10

Feb 19, 2017 2:53 PM in response to santiagovdk

please run this and paste the report to a reply directly on the forum (not in an email):

Using EtreCheck

.

Reply

Answer 11

poikkeus1

Level 4

2,467 points

Jan 7, 2017 10:25 AM in response to santiagovdk

There's your problem: a conflict between Apple ioKit and AtomIO.

I'd visit AtomIO's support site, if they have one. Mention the problem, and see if they can help.

Reply

Answer 12

santiagovdk Author

Level 1

13 points

Jan 7, 2017 10:31 AM in response to poikkeus1

How can you be so sure? I just deleted the application but I'm not sure if that will help or should I reinstall Sierra again?

Reply

Answer 13

poikkeus1

Level 4

2,467 points

Jan 17, 2017 1:31 PM in response to pakhalid

In any case, thanks for dropping a line about the status. I don't what you'll go next ...repair shop or BGA re-ball, but I hope it goes well.

Reply

Answer 14

Feb 19, 2017 2:21 PM in response to santiagovdk

So now you know what was NOT the cause of your troubles.

What NVME device are you using, and is having it as a NVME device essential to your work? could you replace it with a "regular" AHCI drive?

Reply

Answer 15

santiagovdk Author

Level 1

13 points

Feb 19, 2017 2:33 PM in response to Grant Bennet-Alder

But that has to do with my ssd drive? I'm not familiarized with the terms could you explain it a bit more, maybe I can hand that info also to apple to help with the fixing.

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