unable to receive FaceTime

Question

aussie3032 Author

Level 1

5 points

unable to receive FaceTime

I can make a facetime call on my Mac Book Pro but can not receive any facetime calls.

I have reset all setting on iPhone and MBP and still does not work.

I have checked date and time, same network connection.

Any help with this issue would be appreciated

MacBook Pro (13-inch, Late 2016, 4 TBT3), iOS 10.2

Posted on Jan 7, 2017 7:06 PM

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Answer 1

raina_b22

Community Specialist

Jan 9, 2017 7:19 AM in response to aussie3032

Hi aussie3032,

I understand you are not able to receive FaceTime calls on your MacBook Pro. I also see you have gone through some troubleshooting steps already with the issue persisting. There are just a couple more troubleshooting steps that I could recommend in the article below.

FaceTime for Mac: Troubleshooting FaceTime

If the issue persists, I would need a little more information to further assist you. Does this also happen on your iPhone when connected to the same Wi-Fi network? Does this happen with multiple people or just one FaceTime contact? Are you able to test FaceTime calls on another Wi-Fi network?

Thanks in advance for this information.

Cheers.

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