My iPhone doesn't work in China ?

Question

Level 1

11 points

My iPhone doesn't work in China ?

I bought my iphone from Verizon I have the A1660 model. My phone is not working in China at the moment I checked my phones regulatory settings and the phone is approved by China . Any info?

Posted on Jan 9, 2017 12:15 PM

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Answer 1

chris_g1

Community Specialist

Jan 10, 2017 5:32 PM in response to Daniellexxo1

Hi Daniellexxo1,

I understand that you are unable to use your iPhone that you bought from Verizon while in China. I know it's important to have your iPhone working wherever you are, so I'm happy to help.

Since you bought the iPhone from Verizon, I would first recommend contacting them to ensure that it is unlocked:

How to unlock your iPhone - Apple Support

If the iPhone is unlocked and you continue to have issues, then check this article for additional troubleshooting:

If you can't connect to a cellular network or cellular data - Apple Support

Thanks for using the Apple Support Communities. Cheers!

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Answer 2

Daniellexxo1 Author

Level 1

11 points

Jan 12, 2017 9:15 AM in response to Daniellexxo1

btw my iPhone is an iPhone 7 if that makes any difference..

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Answer 3

Jan 10, 2017 5:45 PM in response to chris_g1

chris_g1 wrote:

Since you bought the iPhone from Verizon, I would first recommend contacting them to ensure that it is unlocked:

All Verizon iPhones from the 5 forward are unlocked. It was one of the terms in an agreement with the FCC that allowed Verizon to purchase additional cellular bands.

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Answer 4

KiltedTim

Level 10

230,900 points

Jan 10, 2017 5:47 PM in response to Lawrence Finch

True, assuming it was actually purchased from Verizon, as opposed to purchasing a "Verizon iPhone" from a retailer such as Best Buy. In the case of purchasing from a retailer like Best Buy, the phone must be activated on Verizon's network for the unlock to take effect as those phones are sold under a reseller flex policy.

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Answer 5

Daniellexxo1 Author

Level 1

11 points

Jan 12, 2017 9:06 AM in response to Lawrence Finch

thanks for the reply I appreciate it but unfortunately my phone is uncloked yet I have checked my iphone's regulatory in settings and it has the china certificate are you a Verizon customer?

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Answer 6

Daniellexxo1 Author

Level 1

11 points

Jan 12, 2017 9:12 AM in response to KiltedTim

yes, thanks for your comment but I have purchased it from Verizon an unlocked sim free iPhone

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