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iPhone 6 plus siri not working

iPhone 6 plus - siri not working but my microphone is ok.

iPhone 6 Plus, iOS 10.2, apple watch

Posted on Jan 10, 2017 3:56 AM

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Question marked as Top-ranking reply

Posted on Jan 12, 2017 9:51 AM

rainshower,

Thanks for following up with that additional information. If after going through the troubleshooting above you are still having issues, then we'd recommend reaching out to Apple Support here:

Contact Apple Support

Cheers!
4 replies

Jan 12, 2017 2:14 AM in response to rainshower

Hi rainshower,

I understand that your microphone is working okay on your iPhone, but Siri isn't working. I know Siri can be a great assistant, so I'm happy to help.

Be sure to go through the troubleshooting for Siri issues here:

Use Siri on your iPhone, iPad, or iPod touch - Apple Support

Get help with Siri

  • If "Hey Siri" isn't working, make sure that Allow "Hey Siri" is turned on under Settings > Siri.
  • Siri might say, "Sorry, I'm having trouble connecting to the network," or "Try again in a little while." This is probably a network issue. Check your Internet connection and try again later.
  • When you're using Siri to dictate, dictation is limited to about 30 seconds.
  • To see a list of what you can ask Siri, press the Home button and ask "Siri, what can you do?" Or press the Home button, then tap the question mark in the lower, left-hand corner of the Siri screen.

If Siri isn't available, or doesn't understand or respond to questions

Before you try these steps, make sure that your device works with Siri. After each step, see if Siri is working.

  1. Make sure that your iOS device has an Internet connection through Wi-Fi or cellular data.
  2. On your iOS device, make sure that Siri is turned on under Settings >Siri.
  3. Restart your iPhone, iPad, or iPod touch.
  4. On your iOS device, go to Settings > Siri and turn off Siri. Then turn it on again.
  5. If you're using an iOS device, try to use Siri with a headset. If Siri only works when you're using a headset, get help with the microphones on your device.
  6. Contact Apple Support.

If Siri doesn't make a sound when you hold down the Home button

If you have an iPhone 6s or later, or an iPad Pro (9.7-inch), you won't hear a chime when you hold down the Home button because you can talk to Siri as soon as you begin pressing the Home button. You'll only hear the chime when you use headphones or Bluetooth.

On other iPad and iPod touch models, Siri will chime when it's time to ask a question. If you have an iPhone 6 or earlier with iOS 9 or later, Siri will vibrate instead of chime.



Thanks for using the Apple Support Communities. Cheers!

Jan 12, 2017 2:23 AM in response to chris_g1

Thanks very much for you response & help.

I have now discovered that Siri can respond if I use the microphone on my Bluetooth Headphones!

This is the only way it will work.

I have tried cleaning the microphones on my iPhone 6 plus & I have also restarted my phone several times - all to no avail.

I am now thinking there must be a problem with the microphone on my iPhone 6 plus.

I live in Dublin, Ireland and to my knowledge Apple does not carry out repairs here.

Thanks again

iPhone 6 plus siri not working

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