Birthday alert not working

Hello everyone,



I have recently gotten my first iPhone (7, iOS 10.2) and am so far pretty happy with it. But somehow I can't get the birthday alerts to work properly and can not find anything about that problem.


I use gmail and have synchronized my contacts with my personal google account and my exchange account from work. Everything except the alerts works fine:

- All contacts are in my contact list - including their birthdays (day, month and year).

- In the calendar options i have turned off the gmail internal birthday calendar and turned on the birthday calendar found under "others", which to my knowledge is the calendar provided by the contacts app.

- People's birthdays are displayed as such in my iPhone calendar (including the little birthday present symbol).

- I get notifications from calendar if I there is an event with added notification.

- In settings I set the "Default Alert Time" for birthdays to 9 a.m.


I have already rebootet my phone and tried setting the default alert time to the day before, but I still do not get a single alert for birthdays.


Does anyone know this problem or know how to fix this? This somehow really anoys me.



Best regards

Matthias

iPhone 7, iOS 10.2

Posted on Jan 11, 2017 10:30 AM

Reply
2 replies

Jan 12, 2017 4:41 PM in response to ShunidaR

Hello ShunidaR,


Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are having issues with getting alerts in the Calendar app for birthdays of your contacts in the Contacts app. First, go on your iPhone to Settings > Notifications > Calendar and make sure notifications are turned on in the Events Found in Apps section. Then test your issue again.


Let us know the results of this test. We'll help you get through this. Cheers!

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Birthday alert not working

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