Popping Sound, MBP 2016

what about that Microsoft Surface Book 2 13.5" (i7-8650U/8GB/256GB). i am really really disappointed about this. i had the 2010 17' MBP and i was the best laptop a ever had but since 2017 it is a disaster and i am not sure how easy i can sell my late 2016 MBP and where ...

Thanks so much for your response. I am definitely not requesting a free service, and I apologize if you interpreted my post in that way.

I am simply after an official response or acknowledgement that the problem exists and a simple description outlining the cause of the problem (For example: adhesive failure can occur in the touchbar macbook pro screen after regular use, causing intermittent popping noises) and a suggested fix for the problem (For example: "Bring your macbook in for repair and we'll replace the adhesive in the screen for $(price), which will remove the intermittent popping noises").

I respectfully disagree with your statement, "It's now discontinued and the 2017-2019 don't exhibit this issue" - a browse through the most recent posts in this discussion suggests that many others experiencing this problem with post-2018 Macbook Pros.

Hi Degothia,

I'm in the same boat, my history with apple laptops:

• iBook G3 (clear polypropylene case) - great laptop and still works fine!

• 2005 15" Macbook Pro (pressed metal version) - great laptop, still works fine today!

• 2008 15" Macbook Pro (first unibody model) which I used daily for 8 years until 2016 - IMO Best macbook pro to date, worked perfectly. I gave this to my father in 2016 and he still uses it daily without issues!

• Late 2016 Macbook Pro (first touchbar model) - no real issues apart from keys getting stuck occasionally but nothing major until 3 months ago with the intermittent loud pops began.

Mine started just 5 months after the purchase, i replaced Screen and top case once when it was still under warranty(it was ok for around 3-4 months) but after the expiration of the warrant the problem appeared again and now im stuck with a laptop that needs around 50%-60% of its current value just to fix those annoying popping sounds.. and bear in mind i paid 3,3k $ . its a huge disappointment for me

"what about that Microsoft Surface Book 2 13.5" (i7-8650U/8GB/256GB). "

The Surface Book has had a multitude of problems. You might want to go to Reddit if you're looking for help on buying a non-Apple laptop. This is a discussion board for Apple products. I can assure you that all other laptop brands have a handful of issues. But you can move on and find out for yourself.

Hi,

I am facing the exactas same issue narrated in the post. i have already approached to Service enter; they couldn't fix it, now i its does not comes under warranty. so i am help less.

Apple Should take the responsibility and start replacement program for defective models;

its design issue.. mine is 15" mbp- touch bar 2017.

Hello,

Yesterday I took my macbook pro to a technical service to check the display and the popping sound. Technician told me that they had no information about this fault and for Apple to make a change without cost (like the butterfly keyboard) a collective complaint must be generated.

Who knows about a website to gather signatures and demonstrate to apple all the users that have this fault?

Thank.

What you say is false. Apple does not recognize the noise you can call the call center and they will tell you what I say. If it were recognized as a failure, it would be on its website as a change plan if it cost (same as the keyboard).

You have to prove that Apple officially recognized this fault?

"What you say is false. "

Ah, I see. So Apple telling me it's a company known issue, showed me the notes from the service center, takes my MacBook in for repair, replaces the screen assembly in 4 days and my MacBook was problem free after that, and they are lying? After your earlier post I don't think it's Apple that's lying...

"Dear DPJ"

I called Apple again, told them again about the problem and told them that a user had already changed the screen because of the popping sound and that it was documented the problem in apple. What do you think? They have no information about the popping sound. 

Who is lying???

Do you have the case ID to track history???

DPJ

It is very strange that only you were told that the problem was identified and documented. All the users in this forum have been told the same thing as me that is not documented. Why do you say that MB 2017 was fixed and there are users who still have a problem with mb 2017 in this forum?, Others changed the display and continue with the problem and you say it was solved? Apple still does not identify or does not want to take over is the reality you like it or not. Do you think that users who have reported this problem do not want it to be incorporated as an improvement plan? It is ridiculous that a high-value MB has this problem. Who are you DPJ? Someone from Apple who wants to make you forget that the fault exists? Your answers seem very rare and my conclusion is that you are from Apple.

"All the users in this forum have been told the same thing as me that is not documented. "

Yeah tell that to the many members on Macrumors and CNET who have had their displays assembly replaced like me and ended in a success story. Also 100% of the people complaining here are new accounts. Why aren't others who've been members here for a long time complaining about it and saying it's never been fixed and can't be fixed? Hmm?

" Why do you say that MB 2017 was fixed "

I owned the 2017 and had zero problems with popping sound. The only reason I have a 2018 MBP is because something different went wrong with my MacBook and when I sent it off to Apple Fedex damaged it in service and Apple replaced it with a 2018 MBP. I'm not new to Apple. I have been a dedicated Mac user for over 22 years so I know their products and Apple's service very well.

"Apple still does not identify or does not want to take over is the reality you like it or not."

"Who are you DPJ? Someone from Apple who wants to make you forget that the fault exists? Your answers seem very rare and my conclusion is that you are from Apple."

Hey man do not address me that way. You're getting angry and that's your problem. This is a discussion board. Typical when someone's argument fails they make personal jabs. If you can't be civil then ignore my posts or move on. You seem to be nervous that my responses on this matter will block people from their agenda and the solution they are going after. Lordy.

" Do you think that users who have reported this problem do not want it to be incorporated as an improvement plan?"

Improvement plan? Ha. Someone already made it clear here that the constant posts here are an attempt at trying to get a free repair out of Apple. I don't support bullying companies or rants. If you need help, I'm always interested in helping. I help a lot members here. Ranters I don't help. Bullying attempts I don't support. From this point on please do not reply to me. You need to calm yourself.

Dear DPJ.

I only comment, and with respect so that you do not feel, that it attracts me a lot of attention that you are the only user in this forum that is against an improvement plan and that you confirm that Apple has the solution, the latter being false because Check it personally by calling the call center and if you realize there are other users in this forum that Apple has not informed you that they have identified this fault.

You make reference to external forums that have also presented the fault and that was solved in some way, you also have to consider that there are users who have not had the same fate.

Regardless of whether they have solved or not, the relevant thing is to formally know about Apple why it fails and what the formal solution is. I ask again, do you think the users on the network have notified this problem ?, That is the number that matters and that Apple should be informed.

Did you know that the same thing happened with the butterfly keyboard? Apple did not recognize its failure until users began to put pressure and collect signatures. Why can't the same be done with this fault? Why do you object?

You say there are users who are delivering ridiculous answers and other things. It is not good to refer to the rest like that, surely it would bother you or not?

Greetings.

[Edited by Moderator]

This is not the solution, Apple must recognize the fault and communicate the solution. Experimenting can cause damage to the MB. We are several users with annoying sound and no formal response.

Each day they add more.

Greetings.

I dropped it off again at the Apple store yesterday.

this time the store is keeping it for diagnostics? And doesn’t appear to be shipping it out yet. The person assisting me said they want to test it further to be sure to tell the off site repair staff what it is. I did mention the display assembly and this and many other post.

the status on apple’s site for my repair currently shows ‘with Genius Bar staff’

not sure what’s going on with it