Popping Sound, MBP 2016

So, I brought my laptop back to be serviced under warranty. The machine has come back with a new display (read: a whole new 'lid') and a replaced motherboard. So far no problem, but have been using the machine too short to tell.

Finally got my MBP early 2017 touch bar replaced. I had this issue after sending the laptop back due to the right shift key not working. I'm convinced these things are an absolute waste of money.

Credit where credit is due though, Apple did try and replace mine and owing to the fact mine was customised they had to remake and then swap mine. That's about where my positives stop though. 5 visits to the Mac store and several months later I've finally got a replacement laptop. I'm starting to notice that little crackle just under where your right palm would sit when typing after only 1 week of use. Hopefully it doesn't get too distracting.. THESE THINGS ARE PATHETIC. AVOID IF AT ALL POSSIBLE AND RECOMMEND THEM TO NOBODY.

Same problem here, seems like a faulty hinge construction or a too tight hinge? Wouldn't be so hard to repair for Apple? Probably loosen a bolt or two somewhere? Problem is trying to get decent support from Apple...

Apparently the new design is "popping" in every sense of the word...

Guys we should reach something if everyone who's having this popping issue will tell your story let apple see whats going on. Let them answer us and fix this issue. Please guys we will win if we will be all together folks.

No apple is not doing anything. You have to bring your laptop into genius bar otherwise they still ignoring us. And get replaced display and lid. That's how people solving this issue. Hope afterwards issue will not return.

You should be happy that you have Genius Bar (in Poland we have only authorized services) and everything works even if it lasts only 6 months. Better than non stop cracking 😉 I have to record my popping sound but sometimes I can hear it 2-3 times during one hour sometimes no sound during whole day. Anyway during work and at home I don't bother too much. As I see it's popular issue and in fact it doesn't cause problems...or I don't know something 😉

So, after second attempt, recorded proof of popping, the Apple changed the LCD and antenna, one month before warranty expiration. And it was fixed, no more popping. Right now, after 3 months of usage, the popping returned. No more warranty, however I am not in favor of replacing the screen and top lid every 3 months 🙂.

I am still curious, what is the percentage of faulty units, or maybe people are just not noticing this issue? Apparently it is some kind of design flaw... and still not corrected in MacBook Pro 2017, maybe 2018 will bring some new improvements 😉

Anyway, Apple, shame on you, if you are reading this...

Yes....me too. When I'm at my desk plugged into a an adapter hub that connects my power and monitor, it never happens there. But always, whenever I'm mobile and nothing plugged into it, that's when the popping occurs for me.

Hey

Since i purchased my macbook pro touchbar 15" 2016 (30/12/2016) i have popping noise issue and since the beginning of this month (january 2018) i just experienced sticky keys and bad input with the spacebar, it even blocked itself 2 times in 5 days, i had to press 20-30 times to unblock this **** spacebar...

i already contacted apple 3 times for this issue.

17th july 2017

✖ First time they told me to move my *** to the closest premium seller or go to the apple store (that is 2hrs from my home ... (there is only one in belgium) So i opted for the premium seller. They did Apple diagnostic and everything but they was too dumb to find something or notice the **** popping sound occurring frequently and obviously noticeable if you tend your ear a bit while using/testing it😠😠.

After one week i got my laptop back with a beautiful useless paper certifying there was no problem.

9th january 2018

✖ Second time after getting a second issue with this **** machine that is sticky keys and spacebar blocking itself and being unresponsive i decided to call apple back, by being more persuasive than the other time i asked for true support and to have apple to handle the case and not just a premium reseller that is useless. They asked me to get some proofs and then recontact them and ask for a support chief (one of the boss for the support team ? (english is not my main language sorry :/ ). They told me that by having proofs they could help and fix the machine.

13rd january 2018

✖ I tough i had everything in my hand because i finally had everything, videos showing popping sound and showing spacebar problem but after all this the support chief told me that he was unable to help by phone ...

maaan come on i have proofs, just send me ups like one of your mate did for my apple watch last summer ....

Nope move to an apple premium seller or to the apple store.

So next i m gonna have to go to the apple store and find competent people to try to get this f**** mac fixed.

This is my work machine as computer graphic designer and i also use it a lot for the university where i study Advertisement ... the popping sound is occurring very often .... too often and it s making me crazy.

Anyone knows a trick to have the same amazing support apple had before?

I am experiencing this same issue with my 15". Just took it into the Genius Bar earlier this week and it is currently out at one of their repair centers being diagnosed. I'm not sure how they diagnose something that just happens on a whim so i am just waiting for them to ship it back saying "hey! everything looks great, buy applecare!"

Definitely frustrating though, mine is much more aggressive than the popping you describe. I will be intently working/reading and it will really catch me off-guard sometimes because it is so loud. It does seem to come from the display panel. I've heard it while opening the lid, while it was open and off, while it was open and on. Never heard it closed so, yes, i am agreeing with the others whom pointed out possible hinge/display issues. My MBP is in stellar condition so i didnt have any hassle with the genius bar rep and luckily (unluckily?) he had dealt with a nearly identical issue with another customer not so long ago.

I have a 2017 15" MacBook Pro with Touch Bar and I'm also having these random popping noises, usually early in the day when I first get to work. It happens maybe 3-5 times total. Seems to be related to my computer going from cool to warm once it's working.

LOOK at my video, Popping like empty coke bootle, when open, when works on Mac, when touch the lid, when close the LID. Pretty annoying for 3500USD machine!

MacBook Pro 15 2016 screen open pop sound, popping and creaking noise - YouTube

Hi Marcelo,

Sorry to hear about your mbp, I had the same problem with the 1st gen of this series. It took some persistence, but eventually they replaced my screen and the problem has not returned. I'm happy with the fix.

All the best.

Updating my case:

I went to Apple on 29 March to have my computer back from the third repair.

I was told by the manager that according to the technicians, the popping sounds and cracking sounds moving the screen were an 'expected behavior'.

When they brought my computer, before I even open the lid, I notice a big dent, damage on the top of the computer. I was already on a call with a senior apple care advisor whileI was waiting the computer.

I was narrating to them what was going on in real time even before the manager come with the computer.

Then she saw the damage, waited while I was talking with the advisor and minutes later came with a new unit, without many complaints or arguments. The reason was that the computer was "damaged durain repair".

They gave me a new receipt and full warranty.

But even then, it is not a guarantee that is not going's to happen again.

I really don't know what would happen if I had taken the computer back home and noticed the damage later. Probably the warranty would have gotten avoided and I would have to keep a defective product or pay them to repair. That's terrible.

I'll keep the track of the new unit in this forum for sure.

They need to do a recall for this.

The popping sound it’s not an issue, it’s coming from the speakers but its only made by the “vacuum” created by the lid when it’s closed, because if you put some tape on the speakers or something that blocks all the little grills, and close the lid and open, it will not make the sound anymore