Activity is not showing on activity app on iPhone.

I have an iPhone 6s Plus and a generation 1 Apple Watch. The activity shows up on my watch but when I go to the app on my iPhone, it's blank. Also, I can see other people's activity on my watch but doesn't show on my phone. I've updated both phone and watch, restarted and basically everything google has said.

Posted on Jan 13, 2017 6:09 PM

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3 replies

Jan 14, 2017 12:37 AM in response to gabriellemarie92

Hi


The following steps may help:


On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.


On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn on Fitness Tracking and Heart Rate.


Check that both Bluetooth and Wi-Fi are enabled on your iPhone (Settings > Bluetooth and Settings > Wi-Fi).


Check that your watch is not in Airplane Mode:

  • When viewing the time on your watch, swipe up to open Control Centre > tap the Airplane Mode icon to enable / disable the mode.


Close certain apps and restart both your iPhone and your watch:


Unpair and re-pair your watch:

Jan 14, 2017 12:40 AM in response to gabriellemarie92

If the issue persists, you may wish to follow the steps below, which have resolved the same issue for other users.


Important: note that this solution involves the permanent loss of all sensitive data on your iPhone and watch, including historic Health and Activity data, HomeKit data and saved passwords.


Start by making an unencrypted backup of your iPhone:


Restore your iPhone as new (ie to factory settings) using iTunes:


After the Restore completes, during setup, restore your iPhone from the unencrypted backup:


Pair your watch, setting it up as a new watch (do not restore it from backup):

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Activity is not showing on activity app on iPhone.

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