Calendar Locations not shown on iPhones

Question

Level 1

56 points

Calendar Locations not shown on iPhones

Since the latest iOS update, I'm no longer able to see iCal locations on two different iPhone 6+'s. Though there's an entry, the location information is blank. When EDIT is clicked, there's an X to the left to delete the information that isn't visible. I can search for the information known to be in the location block and it finds the information in the search, but it's still not visible. The same location entry (synced between the iPhone and the iMac) IS visible on the iMac. The same issue is occurring with another iPhone 6+ and a MBP. Both iPhone 6+'s have the most recent iOS 10.2. Fortunately, sync is working so the location information is still available on the iMac and MBP.

I've already provided this bug feedback to Apple, but until they fix the glitch, does anyone know a way to get the location information to be shown on the iPhones?

iMac

Posted on Jan 14, 2017 7:58 AM

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Answer 1

Feb 12, 2017 9:35 AM in response to takom

Hi takom. I had this exact same issue occur on an iPhone 6S that was updated from iOS 9.3.5 to 10.2.1. The location data is there, and it's still good—as verified by checking on the Mac—but it appears that the iPhone simply fails to properly reconcile the information. The fix is to wipe the calendar data from the phone and rebuild it from scratch. Here's what worked for me:

Build a safety net – Archive your calendar data

Follow the instructions at https://support.apple.com/kb/PH11524 to export all calendars into a calendar backup file on your iMac. This will serve as the canonical version of your calendar events. Nothing catastrophic should come from this procedure, but if a problem does occur, this file can be used to restore all your calendars to the way they were.

Disable iCloud Calendar syncing

On your iPhone, go to Settings > iCloud. Scroll down and tap the slider for Calendars to turn it off. When asked what would you like to do with the previously synced iCloud calendars, tap Delete from My iPhone.

Check sync settings for Calendar

On your iPhone, go to Settings > Calendar. Verify that the setting under Sync is correct for how far back you want old events to sync. (In my case, I chose to sync All Events.)

Enable iCloud Calendar syncing

On your iPhone, go back to Settings > iCloud. Tap the slider for Calendars to turn it on.

(Optional: Refresh your calendars)

If you haven't set your iCloud data to Push sync, you'll have to manually refresh. On your iPhone, open the Calendar app and tap the Calendars tab. Swipe down on the list to refresh events and reminders. (This wasn't necessary in my case, but if it doesn't automatically begin syncing, this step will begin the process.)

Verify calendar data

On your iPhone, go to the Calendar app. Events should populate as your phone downloads the data. For mine, it took approximately a minute for everything to download over Wi-Fi.

After the process finished, I found all my calendar events had their location data visible again. I hope this helps you out. Good luck!

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Answer 2

takom Author

Level 1

56 points

Feb 12, 2017 9:35 AM in response to Aurora_Eight

Actually, you pointed me in the correct direction to come up with the answer.

Here's the fix if you sync to your iMac or MBP:

First: Be aware that all the information is still on your iPhone even if you can't see it. This is easy to confirm with a search in iCal or Spotlight. Look up something that you know has something added in the location line. The information will be shown in the search, but not when you open the iCal entry.

Second: Sync your iPhone to your iMac or MBP like normal. Now, everything in iCal on your iPhone is also in iCal on your computer.

Third: Once the sync is complete, with the iPhone still connected to iTunes, in iTunes Settings on left side, click on Info.

Scroll down to Advanced, "Replace information on this iPhone" and click "Calendars".

I don't know if it makes a difference, but JUST TO BE SAFE, close iCal on your iPhone.

Then, just click Apply or Sync (depending on the version of iTunes). This will only take a few minutes. Once the sync is complete, your iPhone's iCal should have all of the location information available just like it's supposed to.

This worked for our phones .. I hope this works for you.

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Answer 3

takom Author

Level 1

56 points

Jan 14, 2017 8:04 AM in response to Csound1

Just because it's not happening on your phone doesn't mean it's not a general issue. Look in the forums and you'll find lots of recent comments about calendar locations not working. It's happening on both of our iPhones.

Any useful information would be helpful.

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Answer 4

Omni99

Level 1

4 points

Feb 4, 2017 5:02 AM in response to takom

Hi,

I had the same problem with 10.2.1 (no calendar sync on IPhone). I signed out of the iCloud account and signed back in again, enabling the calendars. Go into calendar and at the bottom goto calendars, ICLOUD should appear, tick All iCloud. Worked for me. Ipad mini did not have a problem.

Omni.

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Answer 5

Csound1

Level 9

60,063 points

Jan 14, 2017 7:59 AM in response to takom

Doesn't happen on mine so it is not a general bug, take your iPhone to an Apple Store and ask them to fix it.

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Answer 6

Csound1

Level 9

60,063 points

Jan 14, 2017 8:07 AM in response to takom

I just gave you the 'useful information', ignore it if you will.

If it doesn't happen on all phones it is not a general bug.

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Answer 7

sl28652

Level 1

4 points

Feb 6, 2017 10:42 AM in response to takom

I am having the same problem. Have you received an answer yet?

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Answer 8

wantland

Level 1

8 points

Feb 8, 2017 5:07 AM in response to Aurora_Eight

This worked for me.

I had to do the refresh.

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Answer 9

takom Author

Level 1

56 points

Feb 12, 2017 8:44 AM in response to sl28652

Unfortunately, though I've gotten a number of replies, these won't work for our phones. We sync to our iMac and MBP, not the iCloud. Does anyone have a fix that doesn't involve using the iCloud?

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Answer 10

takom Author

Level 1

56 points

Feb 12, 2017 8:46 AM in response to Aurora_Eight

Thanks for the reply .. do you know of a fix that doesn't involve using the iCloud? We sync our phones to our iMac and MBP, not the iCloud.

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Answer 11

takom Author

Level 1

56 points

Feb 12, 2017 9:36 AM in response to sl28652

I figured out how to fix this if you use your computer as a backup .. the fix is in the string.

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