Change notification email address in Apple ID

Question

Level 1

99 points

Change notification email address in Apple ID

How to change a notification email address in Apple ID account?

I'm trying to change my Apple ID with another email address (gmail.com). An error popped up saying that I cannot use an email address same as my "Notification Email Address". So, I changed the "Contactable Email Address". However, I am still not allowed to change the Apple ID with the new email address (i.e. gmail.com). I went back to check the "Contactable Email Address" and confirmed that the secondary address (gmail.com) is no longer existed. Why I still cannot use it as my new Apple ID?

If you know what's wrong, please let me know the proper procedure to solve this problem. Thanks.

MacBook Air (13-inch, Early 2015), iOS 10.2

Posted on Jan 14, 2017 8:45 PM

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Answer 1

Best reply

adamwyoung12

Level 1

14 points

Jan 16, 2017 9:25 AM in response to adamwyoung12

I found the solution:

On the https://appleid.apple.com/account/manage page, scroll down to the security section. Then, click the edit option. When you do, you will see an option for the notification email. You should be able to remove it by clicking the X icon.

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Answer 2

Jan 16, 2017 9:20 AM in response to i_rina

i_rina,

Your response was not useful. The links you provided made no mention of the "notification email" that the original poster refers to.

Instead, can you explain how to remove the"notification email" so that the account email can be changed?

Thanks!

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Answer 3

glpjp

Level 1

9 points

Apr 11, 2017 7:35 AM in response to adamwyoung12

Thanks for finding the solution. I had the same problem as the original poster. After I deleted my notification address in Security and pressed Done, I was able to change my Apple ID to that address. Official Apple ID help should add something about notification email.

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Answer 4

Eric Root

Level 10

684,057 points

Apr 11, 2017 12:59 PM in response to glpjp

Send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.

Feedback

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Answer 5

i_rina

Community Specialist

Jan 16, 2017 9:00 AM in response to ellenogo

Hi ellenogo,

Thanks for using the Apple Support Communities. Sorry to hear that you are having this issue with changing your Apple ID. For more information about the various email addresses that can be associated with an Apple ID, you may find this article helpful:

About your Apple ID email addresses - Apple Support

You may also find the information and steps outlined in this article useful:

Change your Apple ID - Apple Support

Regards

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